Enterprise Drupal support.
A dedicated global team of Drupal experts available 24x7.
Not having Drupal support, patching or maintenance can lead to a range of negative consequences for your website, including security vulnerabilities that put your website and your customers' personal information at risk, website downtime that results in lost revenue and a negative user experience for your customers, decreased website performance that can impact user experience and drive customers away from your site, and difficulty in implementing new features, which can put you at a disadvantage compared to your competitors.
Services
A summarise of our services are as follows:
Managed maintenance
Security patching
Helpdesk
Basic tasks and updates
Small fixes and repairs
Minor enhancements
How we help
Submit a support request
Easily submit your support requests through our user-friendly ticketing system, email or Slack.
Expert assessment
Our team of Drupal specialists reviews your request, diagnosing the issue and providing an estimated time for resolution.
Fast, effective support
We work diligently to resolve your issue and provide regular updates throughout the process.
Ongoing maintenance and monitoring
Our team proactively monitors your site, identifying potential issues and providing preventative maintenance.
24x7x365
Service level guarantees
Experts
Response times
Service
Security
Features
Multi channel support
Transparent billing and reporting
Support activity logs
Keep track of every support interaction with our detailed activity logs, ensuring full transparency and easy access to past resolutions.
Site uptime monitoring
Ticketing system
ITIL compliance service management
Pricing
All prices shown in:
PROFESSIONAL - SMALL
AUD$
$100
$66
.00/mo
Helpdesk
Featured inclusions:
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- A$170/hr for responses > 15-min
- A$0 setup fee
- Suitable for DIYers
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- USD$113/hr for responses > 15-min
- USD$0 setup fee
- Suitable for DIYers
PROFESSIONAL - MEDIUM
AUD$
$200
$133
.00/mo
Helpdesk & content updates
Featured inclusions:
- Priority access to content authors
- Unlimited 15-min content updates
- A$165/hr for tasks > 15-min
- A$100 setup fee
- Perfect for content updates
- Priority access to content authors
- Unlimited 15-min content updates
- USD$110/hr for tasks > 15-min
- USD$67 setup fee
- Perfect for content updates
PROFESSIONAL - LARGE
AUD$
$300
$200
.00/mo
Helpdesk & technical updates
Featured inclusions:
- Priority access to Drupal developers
- Unlimited 15-min website updates
- A$160/hr for tasks > 15-min
- A$300 setup fee
- Great for technical updates
- Priority access to Drupal developers
- Unlimited 15-min website updates
- USD$107/hr for tasks > 15-min
- USD$200 setup fee
- Great for technical updates
PROFESSIONAL - SMALL
AUD$
$85
$56
.00/mo
Helpdesk
Featured inclusions:
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- A$170/hr for responses > 15-min
- A$0 setup fee
- Suitable for DIYers
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- USD$113/hr for responses > 15-min
- USD$0 setup fee
- Suitable for DIYers
PROFESSIONAL - Medium
AUD$
$170
$113
.00/mo
Helpdesk & content updates
Featured inclusions:
- Priority access to Content authors
- Unlimited 15-min content updates
- A$165/hr for tasks > 15-min
- A$100 setup fee
- Perfect for content updates
- Priority access to Content authors
- Unlimited 15-min content updates
- USD$110/hr for tasks > 15-min
- USD$67 setup fee
- Perfect for content updates
PROFESSIONAL - Large
AUD$
$255
$170
.00/mo
Helpdesk & technical updates
Featured inclusions:
- Priority access to Drupal developers
- Unlimited 15-min website updates
- A$160/hr for tasks > 15-min
- A$300 setup fee
- Great for technical updates
- Priority access to Drupal developers
- Unlimited 15-min website updates
- USD$107/hr for tasks > 15-min
- USD$200 setup fee
- Great for technical updates
All prices shown in:
ENTERPRISE - SMALL
AUD$
$500
$333
.00/mo
Business Hours - 4 Hour Response
Featured inclusions:
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- A$150/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- USD$100/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
ENTERPRISE - MEDIUM
AUD$
$1000
$666
.00/mo
24x5 - 2 Hour Response
Featured inclusions:
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- A$145/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- USD$97/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
ENTERPRISE - LARGE
AUD$
$2500
$1666
.00/mo
24x7x365 - 1 Hour Response
Featured inclusions:
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- A$140/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- USD$93/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
ENTERPRISE - SMALL
AUD$
$425
$283
.00/mo
Business Hours - 4 Hour Response
Featured inclusions:
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- A$150/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- USD$100/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
ENTERPRISE - MEDIUM
AUD$
$850
$566
.00/mo
24x5 - 2 Hour Response
Featured inclusions:
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- A$145/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- USD$97/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
ENTERPRISE - LARGE
AUD$
$2125
$1416
.00/mo
24x7x365 - 1 Hour Response
Featured inclusions:
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- A$140/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- USD$93/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
Other services
Audits and remediations
Full, in-depth audits across security, performance, accessibility, patch levels, SEO and other areas.
Expert advisory
Solution architecture, technical advisory, solution direction, best and emerging practices, and general sounding board.
Training
Content admin training, user admin training, developer training, training documentation and videos.
Website design and rapid prototyping
UI/UX design services and prototypes to create high-quality, visually appealing interactive designs.
Development, theming and integrations
Custom development, theming and integrations to build a Drupal site that’s secure, fast, and easy to use and maintain.
Content migrations
Streamlined and automated content migration services, using a suite of tools and processes to ensure repeatability, predictability and reliability.
Upgrades and rebuilds
Upgrades and rebuilds to Drupal 10 using a suite of tools and automations to ensure project speed and quality, while reducing costs.
Enterprise secure and green hosting
Scalable, secure and sustainable hosting solutions designed for enterprises running Drupal.
Get in touch
About us
Official service provider
Official service provider of 4 major government programs across Australia.
Drupal contributor
Top 10 international ranking in 2022 for Drupal contribution.
100+ sites upgraded
Upgraded 100+ Drupal sites automatically on behalf of the Australian Government.
Supporting 400 websites
Responsible for supporting over 400 Drupal websites across Australian Government.
Values-driven culture
Accountability, transparency and authenticity are 3 examples of Salsa’s 8 key values.
Digital innovation company
Salsa is a digital innovation company with a pioneering spirit.