Contact Us

Please reach out for sales, technical support, or general inquiries.

Speak with a Sales Expert

Thank you for your interest in BlackBerry cybersecurity and IoT solutions.

If you’re ready to discuss your business requirements and explore product or service options, please fill out the contact form. An expert from sales will contact you to set up a discovery call. 

If you need technical support or have a general question, choose from our self-service or full-service options below. 

Talk to an Expert

Under Attack?

If you are experiencing an emergency security incident, you have come to the right place, ​regardless of your existing BlackBerry relationship.

Whatever security challenge you may be facing, our team of experts can help. Please complete the 'Emergency IR and Containment' form or call one of the numbers below.
​
Emergency Incident Response & Containment​
The BlackBerry Incident Response team is made up of world class consultants dedicated to handling response and containment services for a wide range of incidents including Ransomware and Advanced Persistent Threat (APT) cases. Our global consulting team is standing by to assist you, providing around the clock support, where required, as well as local assistance. Review our IR options or give us a call on the following 24x7 hotlines for immediate help.​

​
USA/Canada​: 1-888-808-3119 
Australia: 001-1-800-2-060-2065​
UK​: 008-002-060-2065 
Germany: 008-002-060-2065​
Netherlands: 008-002-060-2065​
Switzerland: 008-002-060-2065​
Japan: 005-3-165-0402​

Report a Product Vulnerability

If you suspect you have discovered a security issue (vulnerability) within a BlackBerry product or website, please report the issue to us. You will receive a response within one business day (excluding North American holidays).

Contact Support

Our technical support team is standing by to assist you. Whether you need help with setup, have a question about features, or encountered an issue, we're here to help get you back up and running smoothly.

Cybersecurity

Login to myAccount

Self-service: Access tools, resources and our amplified knowledge base

Full-service: Technical Support Hours of Operation are 24x7x365

USA/Canada: 1-877-255-2377
Argentina: 008-002-552-3771
Australia: 1-800-093-837
Belgium: 0-800-79130
Brazil: 0-800-891-8307
Chile: 1-230-020-9705
China: 400-120-2613
Columbia: 0-180-051-80903
France: 008-00-255-23771
Germany: 008-00-255-23771
Hong Kong: 800-903-462
India: 000-800-100-7985
Indonesia: 001-803-018-7911
Japan: 005-316-50402
Luxemburg: 000-800-1007-373
Mexico: 00-180-051-45543
Netherlands: 08-000-24-9638
Panama: 008-002-267-858
Singapore: 1-800-225-5746
United Kingdom: 0800-096-2201
Venezuela: 0-800-100-8598
Rest of World: 1-647-426-1108 

IoT or Embedded Systems, Automotive and Asset Tracking

BlackBerry QNX

Certicom

  • International:​ 1-905-507-9473​
  • Fax: 1-905-507-4230

BlackBerry Radar

  • Full service support options for BlackBerry® Radar® customers (Monday - Friday: 8 a.m. - 8 p.m. ET)
  • Support form
  • 1-844-723-2722

Other Inquiries

We value all inquiries from our community. If you need any information about our company, please visit the resources on our webpage (links below). A member of our team will respond to your message within 24 hours (Monday to Friday, except North American holidays).

All Other Inquiries

Corporate Citizenship
Ethics Report
Investor Relations
Legal

Privacy Policy: We invite you to read our privacy policy. If our page doesn’t answer your questions or concerns, please email us. You can also write to one of the following BlackBerry offices closest to you:

  • BlackBerry Privacy Office c/o BlackBerry (attention Legal Department), 2200 University Avenue East, Waterloo, Ontario, Canada N2K 0A7
  • BlackBerry Privacy Office c/o BlackBerry (attention Legal Department), 16 Great Queen Street, Covent Garden, London, United Kingdom WC2B 5AH
  • BlackBerry Privacy Office c/o BlackBerry (attention Legal Department), 47 Scotts Road, Goldbell Towers, #09-00, Singapore 228233