Alias Still Attached to Long Deleted Account?

[RobCinTN]

I am a Super Admin in Google Work Space
Account A used an alias of "John" and forwarded all email to an account outside of the domain.
Account A was deleted.
Several years have passed.
Account B was created and given the alias John and all email was forwarded to an account outside of the domain.
Email sent to John is now going to the deleted Account A forwarding account, as well as the Account B forwarding account.

Account C is a webmaster account in the default test domain created when the company domain was first established in Google.

Email logs show for messages sent to alias John, Recipient address map: (Account A)-(Account C) in a test-google-a.com domain.
I cannot reactivate Account A to attempt to remove the alias.
I have deactivated the test-google-a.com domain.
How can I stop email sent to the "John" alias from going to the Account A forwarding address?

[Jan-Carlos · Accepted solution]

Hello!

If you used the recipient addess mapping, you just have to update the rule:

1. Sign in to Admin Console:

   • Go to admin.google.com and log in with your Super Admin credentials.

2. Go to Gmail Settings:

   • Navigate to Apps > Google Workspace > Gmail.

3. Open Routing Settings:

   • Click on Routing in the Gmail settings menu.

4. Check Recipient Address Mapping:

   • Look for the section labeled Recipient address mapping.
   • Click on the rule that includes the alias "John".

5. Edit the Mapping Rule:

   • If the rule maps the alias "John" to Account A or any other unintended address, click on it to edit.
   • Modify the rule to remove Account A or any unintended address.
   • Add the correct mapping for Account B if needed.

6. Save and Apply Changes:

   • Save the changes to update the routing rules.

7. Verification:

   • Send a test email to the alias "John" to ensure that it routes correctly only to Account B.

Hope it helps!

[RobCinTN]

Bless you.  This has been haunting me for weeks.