Phone number cannot be used for verification

[vepthdev]

Hello,

I have the same issue as in this topic. Though, after 4 weeks it doesn't have any answer, so I'll try my luck of getting one.

I'm trying to log into my Google Workspace admin account but I'm stuck at "We've detected unusual activity on the account that you're trying to access. To continue, please follow the instructions below."

When I try to put my phone number, I get an error "This phone number has already been used too many times for verification.". When I try to put a different phone number, I get an error "This phone number cannot be used for verification."

There is no way to contact support and my phone numbers are completely valid, used in my personal accounts and verified multiple times. It seems like it's a problem on Google side.

Any way to resolve this, it's a big issue for my business?

[shahx5]

having the same issue and literally its getting soo annoying, even contacted google but havent received a reply since weeks 

[vepthdev]

It fixed itself on my side. Seems like Google suspends the user because of unusual activity. Try after a couple of days and see if it'll work for you

[Praveen1314]

After how many days did you login?

[vepthdev]

After five days. I had the problem on Wednesday and successfully logged in yesterday

[Praveen1314]

I applied universities with this gmail, I need regular updates. This bug is soo disturbing man

[Penelope]

Praveen, applying to different universities with your admin console doesn't seem like the usual process that most people take. The original topic here was about logging into the Admin Console and the account associated with that. I know this is unsolicited advice but I would actually recommend you use a dedicated @gmail.com account to apply to universities unless the owner of the company you are utilizing their accounts for this project has given you permission to be doing something like this. (Most company owners are very careful on what they allow their employees/staff/volunteers use their accounts for.) 

[Praveen1314]

First thing is I didn't use any Phone number or email for this gmail account to recover. Right now I am facing trouble to verify my gmail account as there are no option to verify. Need help how to verify without phone number and other verification.

[Penelope]

If you are trying to recover a personal @ gmail.com account then this is not the right help community for support. The correct community would be https://support.google.com/accounts/community. And I have seen Googlers in this community say that before as well. 

[AbbasRasheed123]

Hi Vepthdev! 

I hope you are doing well. I am really depressed to recover my personal google account. The issue is two step vertification, as i am not receiving two step vertification code for account recovery. Kindly share your experience that what should i do now because I am very frustrated about my account. 

Waiting for your response. 

Best Regards

[Ayden]

Hey, does that mean I have to wait 5 days without trying to log in, or can I keep verifying if it'll work?

[olarurazvan]

Having the same annoying issue. Created a Google Drive account, managed to create some documents and after a few days, guess what? Can't login because I can't receive the verification code on the phone number I registered the account with. It says: "This phone number cannot be used for verification". Also no other phone number works.

Don't honestly know what Google was thinking when they implemented this... You can't use the phone number which you registered the account with to access the account. This security measure seems too restrictive. I see its use case but it causes more harm then good because you have no way of contacting Google or any way to easily prove your identity. A couple of days of waiting might not be problematic for some people, but definitely it can be problematic for businesses or other institutions the really need access to that account. What is the user supposed to do in this case?

[Ayden]

I personally just waited a couple days and the issue resolved itself.

[sully123]

No, literally, such a good point. I find this really annoying, and, it seems like it is literally impossible for anyone to create a google account right now, its even bringing this error message when i make up random phone numbers just to test it...

[Zefire]

I had the same problem. I’ve been using the account for two weeks and decided to register Google WorkSpace for the company. But when logging into the created account, it asks for the usual verification of the phone number, I entered mine from a personal account in the same browser and received an error. Then I took the number of an employee from another country, also this error.

As I understand it, you need to wait 5-7 days now. And is it possible to use my personal number for WorkSpace, which is linked to my personal account? Since I am a director, I think this is the right and optimal decision.

I will be glad to help and further dialogue.

[Zefire]

It's been 10 days since this error, I haven't accessed the profile. The error has not been resolved, google says the same thing as before. I guess it's impossible to solve it...

[Darshan131020]

Same issue How many days will you have to wait to recover?

[Penelope]

Some people have reported they needed to wait for up to 11 days. Read the rest of the discussions on this thread to learn more about the process. 

[MuhammadHassan]

We’ve detected unusual activity on the account you’re trying to access. To continue, please follow the instructions below

This phone number cannot be used for verification.

I can't received verification code 

I also try add new number not working please help us https://accounts.google.com/speedbump/idvreenable/sendidv 

[Penelope]

I thought I would ask if you resolved this yet since I know you asked on Friday? 

[Oceana]

I have face the same problem today. Our company use the workspace email, with the phone vertification. But today it shows, "This phone number cannot be used for verification."

This email is important for us, as we have the clients updates all the time. Can't wait for 5 days to recover...

Anyone can suggest what I should do ?

Many thanks.

[Ezraky]

Keep getting  this error "This phone number cannot be used for verification"

even after using a totally new phone number and my appeal being approved by google

[Oceana]

Hi Ezraky,

That sounds promising. How did you get the appeal? and how long does it take to get approved by google?

Thanks in advance!

[Elarabi]

the same thing here Keep getting this error "This phone number cannot be used for verification"

[hannahmarieC]

Same issue here. Using a backup gmail account for now. And luckily it is the weekend, I'll wait a few days and see what happens... 

LMK if any other fixes arise besides 'waiting'. 

[Tim345]

Hey man. Did you fix it. Is it okay. Have the same problem. 

[Ayden]

Yeah it fixed itself! Just waited a couple days and that's it.

[Tim345]

Hello man. Did you tried to restore your accaunt or you just waited and didn't touch anything? 

[Ayden]

Didn't touch anything

[Tim345]

And now is it working? Am I correct?

[Ayden]

Yes it's working!

[Tim345]

Sorry for bothering. I just want to know, did your account unfreeze on its own, or did you need to go through verification to make that happen?

[hannahmarieC]

For me, I waited 11 days for the extra reassurance, but also because I was busy. However, today I tried logging in and this time I was given the option to download all my current data affiliated with the account because it was up for deletion. But I had the ability to submit an appeal to google to not delete my account. So currently, I am in limbo waiting to hear back from my appeal. 

[Tim345]

Thank you. How did you realize that your account was supposed to be deleted? And did you pass the verification?

[hannahmarieC]

I was able to put in my password and passed the captcha test. And then it prompted me with the details about deletion and submitting the appeal. 

[Tim345]

Fingers cross man 

[ESN9x]

Hi I’m also having this issue after using my personal gmail account to sign up for a workspace account. Our company uses this account for work and clients. 

I cannot log into this account and every phone number is invalid. Any solutions or tips please??

[Ayden]

I personally just waited a couple days and it fixed itself!

[ESN9x]

I guess that’s what I’ll have to do 😞

[AbbasRasheed123]

Hi Ayden! 

I hope you are doing well. I am really depressed to recover my personal google account. The issue is two step vertification, as i am not receiving two step vertification code for account recovery. Kindly share your experience that what should i do now because I am very frustrated about my account. 

Waiting for your response. 

Best Regards