Here's how you can effectively convey project deadline changes to stakeholders as a software project manager.
As a software project manager, you understand that deadlines are not set in stone. Changes in project timelines can happen due to various reasons, such as scope adjustments or unforeseen technical challenges. When this occurs, it's crucial to communicate these changes effectively to stakeholders to maintain trust and alignment. Here's how you can manage the delicate task of conveying project deadline changes without causing panic or frustration.
Before reaching out to stakeholders, thoroughly assess the impact of the deadline change. Consider how the new timeline will affect the project's deliverables, resources, and overall objectives. By understanding these implications, you'll be better prepared to explain the situation and answer any questions stakeholders may have. This preparation demonstrates your control over the project and helps maintain stakeholder confidence in your management capabilities.
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Shankar Ramaswami
LinkedIn Influencer,25x LinkedIn Top Voice. Financial Services Delivery Head - Nordics at Capgemini
It ensures that when you communicate the changes, you can provide stakeholders with a clear understanding of the situation and demonstrate proactive management of the project's evolving circumstances.
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Jorge Tavira
Senior Project Manager @ Caixa Geral Angola Bank | Agile Project Management with a focus on customer value | Scrum Master
Effectively convey project deadline changes to stakeholders as a software project manager by providing clear and timely communication, explaining the reasons for the change, and outlining any impacts on project milestones or deliverables. Offer alternative solutions or mitigation strategies to minimize disruptions and maintain stakeholder confidence in project outcomes. Encourage open dialogue and address any concerns or questions promptly to ensure alignment and understanding among all stakeholders.
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Riccardo Brizzi
Operational Strategy & Turnaround Consultant | COO | SVP | Expert in turning around underperforming businesses by focusing on operational efficiencies and improving client relationships.
Important to be ahead of the game since the delay will become apparent at some point. The strategy of kicking the can down the road in the hope that some other event will cover the delay leads to a loss of trust. Taking the pain early, as unpleasant as it is, will build trust. Being able to be transparent with impact and mitigation strategies is important. Avoid, at all costs, the salami tactic of delivering bad news in slices over time. Make sure the new date is achievable and a clear plan on how is visible and agreed. Being too aggressive on the new date again leads to losing trust. Underpromise and over-deliver!
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Julio Esteves
Tribe Leader @Deal Technologies | Digital Transformation | AI enthusiast | Empowering teams through leadership for over 15 years | Linkedin Creator with more than 15k Followers
As a manager, it's crucial to assess the impact of a deadline change before informing stakeholders. This reminds me of a past project where we faced a similar situation. We carefully evaluated how the new timeline would influence deliverables, resources, and objectives. By doing so, we could anticipate stakeholder concerns and provide clear, informed answers. This proactive approach not only showcased our control over the project but also maintained stakeholder confidence in our management abilities. Thorough assessment is key to navigating changes smoothly and keeping everyone aligned.
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SOUVIK MUKHERJEE
Webnish Software
Communicating project deadline changes involves several steps. Firstly, assess the situation to understand reasons behind the change, whether due to technical challenges, resource constraints, or scope adjustments. Then, devise a plan to address it, which may include reevaluating project scope or reallocating resources. Schedule a meeting with relevant stakeholders to discuss the change transparently, providing context about its necessity and impact on project timeline and deliverables. Listen empathetically to stakeholders' concerns, and discuss mitigation strategies, like alternative solutions or adjusting project priorities. Collaboratively agree on next steps, including updating project plans and communicating changes to team members.
Careful planning of your communication strategy is essential. Determine who needs to be informed about the deadline change and decide on the appropriate channels for delivering this news. Whether it's through a formal meeting, a detailed email, or a project management tool update, ensure that your message is clear and accessible to all relevant parties. Tailoring your communication to your audience's preferences shows respect for their time and their role in the project.
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Manisha Ghamandi
I help organizations achieve excellence in quality assurance and Agile methodologies as a dedicated QA leader and Agile Scrum Master
Schedule a meeting with all the required stakeholders, Start with clear and concise message that outline the reason for the changes, new deadlines, impact it may have on the product. Clearly articulate the reason and explain the impact well, discuss different solutions and mitigation plan by encouraging open communication. Get the agreement on the discussed plan and assure on the commitments. Send mail after meeting and setup follow-up meetings to discuss the progress further
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Shankar Ramaswami
LinkedIn Influencer,25x LinkedIn Top Voice. Financial Services Delivery Head - Nordics at Capgemini
Identify the key individuals or groups that need to be informed, including project team members, clients, and any other relevant stakeholders. Choose the appropriate channels for delivering this news, such as email, meetings, or project management platforms. Tailor your message to each audience, ensuring clarity and transparency about the reasons for the deadline change and its implications.
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Marcio Ramos, PMP
Delivery Manager | Project Manager | Solution Architect
In my experience, the key to strengthening the relationship with stakeholders and mitigating resistance is empathy. When communicating schedule changes, it is vital to recognize and validate the concerns of each party. This not only demonstrates respect but also promotes constructive dialogue that can lead to innovative solutions and acceptance of the necessary changes. Empathy, combined with clear and tailored communication, is the foundation for a lasting and successful partnership.
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Nirav Patel
Technical Project Manager at Prakash Software Solutions Pvt. Ltd.
Project plan communication is crucial for effectively conveying project deadline changes to stakeholders as a project manager because it ensures transparency, manages expectations, and maintains trust. By clearly communicating the reasons behind the deadline change, impacts on deliverables, and revised timelines, stakeholders can better understand the situation and adjust their own plans accordingly. This fosters collaboration and alignment, mitigating any negative reactions or misunderstandings that could arise from unexpected changes. Additionally, providing regular updates throughout the project lifecycle helps stakeholders stay informed and engaged, facilitating smoother decision-making processes and leading to project success.
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Paulo de Tarso França
Conselheiro | Diretor | Gerente | Consultor | Centro de Serviços Compartilhados | Tecnologia da Informação | Gestão de Projetos | Produtividade | Qualidade | Performance
Além de determinar quem precisa ser informado e escolher os canais de comunicação adequados, é importante considerar a frequência e o momento das comunicações. Defina uma programação regular para atualizações e esteja preparado para comunicar mudanças críticas imediatamente. Além disso, certifique-se de que a linguagem utilizada seja clara e compreensível para todos os destinatários, evitando jargões técnicos desnecessários. Outro aspecto importante é estar aberto ao feedback e às perguntas das partes interessadas, criando um ambiente de comunicação bidirecional. Ao incluir esses elementos no plano de comunicação, você estará contribuindo para uma gestão eficaz das expectativas e para o sucesso geral do projeto.
Transparency is key when discussing changes in project deadlines. Provide stakeholders with a clear explanation of why the change is necessary and how it came about. Avoid using jargon or overly technical language, focusing instead on the broader picture and the steps being taken to mitigate any negative effects. This honesty fosters trust and can even strengthen stakeholder relationships.
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Shankar Ramaswami
LinkedIn Influencer,25x LinkedIn Top Voice. Financial Services Delivery Head - Nordics at Capgemini
Provide a clear and detailed explanation of why the change is necessary, outlining any factors or challenges that led to the decision. Transparency builds trust and understanding among stakeholders, ensuring they are informed about the reasons behind the deadline change and can better support the revised timeline.
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Jeff Ryan, CFA
Managing Director | Business Owner | Leader | Financial Services and Technology Expert
People do business. And everyone hates lies. Be honest and transparent. These are not nice conversations and your team / business may need to feel some pain in terms of cost, extra effort or abuse from client. But lying and dishonesty will make things worse. And in most cases, if this was unforeseen change, most clients/ stakeholders will understand. Software Development is hard and there are many unknowns. It is the nature of innovation. But fail fast, be agile and keep stakeholders informed as soon as possible.
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Sharon Green
Honesty, consistency, simple, plain language works. Also point out if you need anything from them and what you are doing about things that might concern them. I love the proverb " Trust arrives on foot, and leaves on horseback". Keeping their trust takes work.
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André Luís Missano
Especialista de Experiência do Cliente @ Claro Brasil | CCXC, Data Analytics
Ser transparente é fundamental para gerar confiança com todas as partes interessadas, mas é fundamental ser claro e objetivo na comunicação, para que não haja "atritos" e "ruídos" com todos os envolvidos. E muitas ocasiões sempre ser objetivo nos status e vou detalhando conforme a necessidade, pois entender a necessidade da parte interessada, ajuda de como ser claro, transparente e objetivo.
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Ifeanyi Okoye
Pre-Sales | Product | Project Manager at Tenece Professional Services
Stakeholders are mostly inclined to support what they have clarity about. Too many technical languages in discussing project deadlines do not provide such clarity as may be required. You have to keep it simple as well as clear. Many a times, stakeholders interpret technical jargon as cover ups. You cant get their trust if you are not transparent.
When presenting deadline changes, always accompany the news with potential solutions or adjustments to the project plan. This proactive approach shows that you're not just a bearer of bad news but are also working to keep the project on track. Whether it's reallocating resources or prioritizing certain tasks, offering solutions can help alleviate concerns and keep stakeholders engaged.
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Shankar Ramaswami
LinkedIn Influencer,25x LinkedIn Top Voice. Financial Services Delivery Head - Nordics at Capgemini
This proactive approach demonstrates your commitment to keeping the project on track despite the change in timeline. Presenting alternative strategies or mitigation measures shows stakeholders that you're actively working to address the situation and minimize any negative impact on project outcomes. It fosters confidence in your ability to navigate challenges effectively and maintain project success.
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Jeanne Viljoen
Servant Leader | Empowering ERP Success
Explore various options to mitigate the impact of the deadline change. Get input from the team members as they often have good ideas to minimise the impact: Augment Resources - Exercise caution considering availability, onboarding time, expertise required and task allocation. Remember, "nine women can't make a baby in one month!" Scale Down Scope - Evaluate if certain tasks can be deferred post go-live, such as non-essential developments or reports needed only for month-end. Prioritise MVP over Should Haves or Could Haves. Embrace Lateral Thinking - Parallelise work streams or find overlaps with lower risk to optimize efficiency. Brainstorm. When presenting options, do it collaboratively to foster engagement and a problem-solving mindset.
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Vivekanandan Ramasamy
Salesforce Security Lead, Customer Engagement and Product Development and Management
If possible propose alternative solutions or mitigation strategies to minimize the impact. It could include reallocating resources, adjusting priorities, breaking into smaller milestones. But be proactive in finding ways to address the situation.
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Pete Morris, PMP, PMI-ACP
Agile Transformation Consultant
Establish fixed price work packages. Fixed price work packages mitigate the risks of underestimating or overestimating a chunk of work by reducing the scope and costs involved in the work being estimated. This approach allows the customer to reprioritize the remaining work based on evolving costs, and it gives the contractor the ability to update their costs as new details emerge, removing the need for the contractor to build excess contingency funds into the project cost. The changes are then localized to small components (i.e., the work packages), and if extra funding is required, it is easy to identify the need and justify it.
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Naomi Chopra
Co-founder and CEO @ Hatica | Engineering Management Platform | Backed by Sequoia and Kae Capital | Angel investor
When informing stakeholders of changes to the project deadline, clearly explain the circumstances and suggest possible ways to lessen the effects. Work together with stakeholders to find alternate schedules or resource changes that will help reduce delays and guarantee project success.
Engage stakeholders in the problem-solving process by seeking their input on how to best manage the deadline change. This collaborative approach not only can yield valuable insights but also helps stakeholders feel invested in the project's success. It can also lead to more realistic expectations and a shared sense of ownership over the new timeline.
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Shankar Ramaswami
LinkedIn Influencer,25x LinkedIn Top Voice. Financial Services Delivery Head - Nordics at Capgemini
By involving stakeholders in the decision-making process, you not only demonstrate transparency and collaboration but also leverage their expertise and insights to find the most suitable solutions. This inclusive approach fosters a sense of ownership and commitment among stakeholders, increasing their support for the adjusted project plan.
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Suma Shastry
Product Release Manager - (Multiple products under Sustainability Software)
We had to change the early access date and GA date for one of the product release recently. While assessment of this change in schedule was done involving product manager we decided to involve the customer too. A demo was arranged to take the client through the product features. Same meeting was utilized to talk through the issues transparently with them which helped to convince them with new dates.
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Marcel Chabot
Development Practice Manager at The TM Group
By having open communication with stakeholders and holding them accountable will help manage the timelines and provide advanced warning of any slipping before it is too late. Stakeholders need to be aware that an early requirement being a few days late might push a project go-live out weeks. Scheduling resources is complex, accounting for vacations, sick days, dependent software updates and other interruptions is a difficult task. We have all heard someone say, "The go-live is months away, we'll catch up." Catching up is extremely difficult, and often the delays simply compound over time.
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Suyash Kalyankar , CSM® CSPO®
Associate Director, Project Management at S&P Global Market Intelligence
Involving stakeholders in the problem-solving process is crucial. Seek their input on managing the deadline change, fostering collaboration and investment in the project's success. This approach often yields valuable insights, leads to realistic expectations, and cultivates a shared sense of ownership over the new timeline. For instance, in my previous organisation project, I engaged stakeholders in brainstorming sessions to address a deadline change, resulting in innovative solutions and increased commitment to project outcomes.
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Jose Salvador Cortes Figureoa
TECH MANAGER ALPHA
Stakeholders have a different perspective of problems,they may give you a better perspective to solve more quickly the issue.
After communicating the deadline change, follow up with stakeholders to ensure they have understood the information and to address any further questions or concerns. This ongoing dialogue is crucial for maintaining a positive relationship with stakeholders and for demonstrating your commitment to transparency and collaboration throughout the project lifecycle.
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Priscilla Amalraj, CAE
Acting CIO at IEEE
Keeping stakeholders informed and engaged is the key to project success even though there are delays. This can only happen if you are managing the relationship and expectations of your stakeholders well. The key is honesty, openness, transparency along with clear, consistent and constant communication. How it is done, the preparation, the channels and collaboration with the team does matter
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Benjamin Jurg
Chief Executive Officer, Chief Quality Officer
Certainly if the impact of the delay is significant, also take time to reflect with the team on why the delay is caused and what lessons are learned to prevent this from happening again. Too often I see project teams running from one delay on to the next.
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Paulo de Tarso França
Conselheiro | Diretor | Gerente | Consultor | Centro de Serviços Compartilhados | Tecnologia da Informação | Gestão de Projetos | Produtividade | Qualidade | Performance
Um acompanhamento eficaz da mudança no projeto envolve o monitoramento regular do progresso do projeto para garantir que a mudança de prazo esteja sendo implementada conforme planejado e que os objetivos ainda estejam alinhados, sendo assim, manter as partes interessadas atualizadas sobre qualquer desenvolvimento relacionado à mudança de prazo, seja por meio de atualizações formais, e-mails ou reuniões regulares é parte fundamental do processo. Nesse contexto, é necessário estar aberto ao feedback das partes interessadas e preparado para resolver quaisquer problemas ou preocupações que surjam durante a implementação da mudança de prazo.
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Neeraj Deginal
CTO | Driving IT Operations, Digital Transformation, and Business Growth | Author | Minimalist | Essentialist
Effectively convey project deadline changes to stakeholders by clearly explaining the reasons for the change, the impact on the project, and providing a revised timeline and mitigation plan, while maintaining transparency and open communication throughout the process.
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William Burns III
At W and K Tech, we understand that communication doesn’t end after announcing project updates. We engage in continuous dialogue with stakeholders to ensure clarity and address any concerns post-announcement. Our follow-up process is meticulously designed to verify understanding and maintain engagement, reinforcing our dedication to transparency and collaboration. This ongoing conversation supports a positive relationship and demonstrates our proactive stance in navigating the project lifecycle.
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Patrick Lebreton
Vice President Sales - Emerging Accounts & Countries - MEA region at SITA
It goes beyond rebaselining the schedule, rather the entire project plan along resources and budgets to complete as signed off during stakeholders and sponsors meeting.
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Michelle Pearton (PMP)
Project and Change Management services
Sometimes it requires an honest reflection as to how realistic the deadline was in the first place. Progress over perfection should be a guiding principle along with consideration to MVP, BUT noone can run a kilometer or a mile in 60 seconds no matter what you do.
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Amit S.
Product Chapter Lead | Group Shareholding Reporting | Derivatives Platform Transformation | Strategic Data Sourcing | Compliance IT
Review and update the project artifacts such as Risk register, Dependency log and Critical path. Rebaseline the schedule and update parameters related to earned value management. Revisit the PERT calculations and assess which floats are impacted. Refer to the RACI matrix to ascertain if all required stakeholders have been informed. Share the updated deadline details with stakeholders along with reasons and options at hand.
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Rose Mary Agüero Mora
Global Digital Transformation, Big Data, and AI | Leader in Technology Projects | Driver of Agility and Change | 🔄 Transformation is at the core of life at Psique Project
Es fundamental gestionar las expectativas de todas las partes interesadas de manera realista: 1. Reevaluación de metas: Ayuda a las partes interesadas a ajustar sus expectativas en función de los nuevos plazos. Asegúrate de que comprendan cómo se redefinen las prioridades y los objetivos. 2. Compromisos claros: Establece nuevos compromisos y asegúrate de que todos entiendan lo que se puede lograr dentro del nuevo marco temporal.
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Madhuri Desu
Driving Excellence: Orchestrating Success Across People, Products, Programs & Processes | Content Creator | Prev-LinkedIn, Cisco
Building trust with stakeholders is essential for project success. Here are some key ways project managers can achieve this: Regular communication: Schedule demos, meetings, and updates to keep stakeholders informed of progress, risks, and changes. Transparency: Be upfront about challenges and roadblocks. Open communication builds trust and allows for collaborative problem-solving. Accessibility: Make project documentation and timelines readily available to stakeholders. This fosters transparency and reduces confusion. If the launch timelines are rebaselined, the above approach provides enough context of the impacts and the need for the change so decisions are well supported.
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