At MBO we give people the control to do the work they love the way they want.
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.
By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.
Why should you apply?
If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.
Here are some details you’re probably wondering about.
What Will You Be Doing
The Client Care team is currently seeking a Client Care Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Client Care team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience. In this role you will:
Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
Consistently take 70+ tickets and 35+ incoming phone calls per week
Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
Enhance FAQ and training materials for internal and external customers based on common issues and feedback
Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
Troubleshoot product failures and make recommendations for escalations when necessary
If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you!
What Do You Need To Stand Out
Bachelor’s degree preferred
1+ years of Customer Service or related experience
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues
Clear and effective communication skills (in person, phone, email, etc.)
Proficiency with MS Office Suite
Experience with Zendesk a plus, but not a requirement
Experience with staffing and/or tech companies preferred
Here are just a few reasons that you will love working at MBO Partners
Remote work environment
Competitive base salary with opportunities for growth and development
Excellent medical, dental, and vision plans designed to support healthy lifestyles
401(k) retirement plan
Flexible Time Off – take time when you need it
Bonus opportunities
Wellness allowance
Culture based on trust, feedback, communication, success and fun
And, much, much more
By applying for this position, you agree to the
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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