Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Primary Responsibilities:
Customer service provided in person or via the phone
Utilize knowledge of tax types collected by Keystone
Utilize knowledge of municipalities and school districts for which Keystone collects taxes
Ability to modify address changes and create new accounts in Keystone applications
Process payments for multiple tax types
Ability to sufficiently memo the Keystone taxpayer service applications
Expand job knowledge and develop expertise to progress forward in job development
Office Key holder
End of day delivery drop offs
Secondary Responsibilities:
Demonstrated ability to listen and retain knowledge
Ability to accurately and attentively complete detailed tasks
Keep up to date regarding changes in daily responsibilities or job processes
Job Qualifications:
Education, Experience, And Certifications
High school graduate or have an equivalency certificate (GED)
Associate’s or bachelor’s degree in related business major is a plus
Previous customer service call center experience is preferred
Knowledge, Skills, and Abilities
Bi-lingual in Spanish a plus
Moderate computer skills
Moderate level research
Problem-solving/Reasoning
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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