FLSA STATUS: Non-exempt - overtime pursuant to Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
General Summary
Under direction of the Career Center Supervisor, serves as the first initial contact for Michigan Works clients, welcoming them upon arrival, handling phone inquiries, and responding to online chats. Provides information about Michigan Works services and guides clients to the appropriate resources.
Essential Functions And Responsibilities
Welcomes Michigan Works customers with a friendly greeting upon their arrival at the Service Center and guides them to the appropriate service area.
Completes customer check-in sheet for all job seekers visiting the Service Center.
Addresses basic inquiries about Michigan Works services from customers and refers them to the appropriate staff member for further assistance.
Handles phone calls and website chat inquiries in a courteous manner, providing requested information or directing customers to the appropriate staff member for assistance.
Serves as receptionist to other staff within the center.
Notifies staff of customer arrivals for appointments, route phone calls to the correct staff member, and assist with typing correspondence, reports, and public notices as needed.
Maintains a professional presence at the front desk throughout regular business hours.
Performs other routine office tasks such as filing, disseminate incoming mail, and other duties as required.
Other duties as assigned.
Qualifications
Required Education and Experience
Possession of a high school diploma or a certificate of successful completion of the General Educational Development Test (GED)
One (1) year of experience working in a customer service environment including greeting customers and answering phones
Preferred Education And Experience
Associate’s degree or at least 60 credit hours from an accredited college or university in Human Services, Business Administration, Public Administration, or related field
One (1) year of experience working within a workforce development/public service environment
Two (2) years of experience working in a customer service environment including greeting customers and answering phones
Required Licenses Or Certifications
Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
Preferred Licenses Or Certifications
None
Knowledge Of
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Modern office procedures and methods
Workforce Development programs offered by the Agency
Workforce Development related websites such as Pure Michigan Talent Connect (PMTC), One-Stop Management Information System (OSMIS)
Americans with Disabilities Act (ADA) and Equal Opportunity (EO) requirements and accommodations available at the Center(s)
The goals and priorities of the Workforce Development Board
Skill In
Interpersonal and communication skills to create a customer-friendly environment
Customer service
Ability To
Work in an organized, customer service-focused manner
Balance multiple tasks
Work in an environment which embraces the county’s Dignity Campaign
Effectively speak, write, and understand the English language
Effectively speak, write, and understand a language other than English is preferred
Understand and carry out oral and/or written instructions
Maintain the confidentiality of information and professional boundaries
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.
Correctional facility, detention center or jail: N/S
Clinical healthcare environment: N/S
Vehicle: O
Warehouse environment: N/S
Shop environment: N/S
Exposures
Individuals who are hostile or irate: N/S
Individuals with known violent backgrounds: N/S
Extreme cold (below 32 degrees): N/S
Extreme heat (above 100 degrees): N/S
Communicable diseases: N/S
Moving mechanical parts: N/S
Fumes or airborne particles: N/S
Toxic or caustic chemicals, substances, or waste: N/S
Loud noises (85+ decibels): N/S
Blood Borne Pathogens: N/S
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Lift/Carry/Move objects from one level/position to another up to 10 pounds: O
Push/Pull objects away from or towards the body: O
Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O
Sitting in a seated position during the task performance: F/C
Standing in an upright position without movement: F/C
Walking considerable distances in the facility on multiple surfaces: F/C
Running considerable distances in the facility on multiple surfaces: N/S
General Requirements And Disclaimers
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Government Administration
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