Job Description
Our hotel is currently seeking qualified candidates for the position of Operations Manager.
Manage Front Desk operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions.
Duties and Responsibilities:
Our hotel is currently seeking qualified candidates for the position of Operations Manager.
Manage Front Desk operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions.
Duties and Responsibilities:
- Interview, select, train, schedule, coach, and support associates. Ensure they perform in accordance with established brand and hotel standards consistent with Titan core values.
- Review, monitor and analyze reports (daily reports, P & L, STAR, etc.) pertaining to occupancy, ADR, RevPAR, total revenue, GOP and NOI compared to budget.
- Participate in revenue management functions.
- Track and monitor GSS scores, communicate to associates to drive improvement and achieve hotel goals and exceed brand compliance.
- Assist in monitoring financial performance of the hotel through involvement in weekly computation of Actual vs budget exercise.
- Assist in tracking and processing of vendor invoices.
- Participate in monthly P & L review.
- Assist in conducting punch edits.
- Participate in job posting on indeed through ADP, as necessary.
- Participate in monthly submission of reports to corporate.
- Participate in monthly/quarterly calls with Corporate, General Manager and Sales.
- Review various positions in the hotel:
- Learn each departmental functions in the hotel.
- Training outline-Marriott/Hilton brand Resources
- Review 4-6 different Marriott/Hilton online training courses: Training modules to include GSS, housekeeping standards, maintenance standards, F & B/breakfast standards, Revenue Management, and other brand standards for compliance.
- HR orientation: hiring, discipline, coaching & counseling.
- Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.
- Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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