From the course: Communicating about Culturally Sensitive Issues
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Redefining respect
From the course: Communicating about Culturally Sensitive Issues
Redefining respect
- Respect is one of the most important but least understood elements of culturally sensitive interactions. Many well-meaning people unintentionally disrespect their conversation partner because they don't understand how to demonstrate respect. In the book "Crucial Conversations," the authors say that, "Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it is all that people can think about." The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose. It's now about defending dignity. When you feel disrespected in a conversation, you feel unappreciated, unseen, and unheard. So how do you show respect in these conversations? By listening. Most negotiation and communication experts talk about the virtues of listening, but I believe that listening on its own is never enough. People always say that they want to be heard, but…
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