isolved
About isolved
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Most Helpful Reviews for isolved
1 - 5 of 515 Reviews
Anonymous
Used unspecified
OVERALL RATING:
4
Reviewed February 2024
All in one system for HR
Madeline
Verified reviewer
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Consistent, efficient, and supportive
My experience over the years has been excellent. Even when concerns come up, they are addressed and resolved professionally and with empathy.
PROSThe iSolved platform is well integrated and easy to use. Most recently, the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated.
CONSWhat I personally like least makes iSolved one of the reasons it works well. Dealing with different teams for different areas can be a challenge but it provides specialist to expert level support while the help desk centralizes and divvies up the tasks as needed.
Reasons for switching to isolved
More services
Alan
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Payroll processing and HR data entry in one place is great
The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.
PROSWe like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.
CONSOn occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.
Reasons for switching to isolved
When it came time to replace our defunct payroll software, we found that isolved met our needs best. As a non-profit organization, we were able to use it because it was affordable and it correctly categorized payroll expenses.
Vendor Response
Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!
Replied October 2023
Chryssi
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2024
Solid HRM Platform
Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time.
PROSMostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another.
CONSThe constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.
Chrissy
Management Consulting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2019
Horrible Customer Service
The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.
PROSWe have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.
CONSThis product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.
Reason for choosing isolved
This was not a choice.
Reasons for switching to isolved
We were forced to change to iSolved because iSolved bought this product.