Is there a way that Agents are able to see the ticket that they are the Requester/ Customer, and view the ticket as an Agent and not as the Customer?
Agent View of tickets when they are the requester
Userlevel 3
Hi
Can you please post the samey query in our Freshdesk forum : https://community.freshworks.com/using-freshdesk-11320 and our Freshdesk team can help you out?
Thanks.
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