Corey Sloane
This app is incredibly user unfriendly. There are no phone numbers to call, only an AI assistant that loads about half the time giving half answers. They assigned me a trouble ticket number but absolutely no way to check that number in the app, or anywhere else for that matter. Frontier service isn't that bad, but this app is awfully designed. I'm sure that's the point though.
47 people found this review helpful
David E
This app is barely usable as is when forced to contact support or quickly reboot your router. However now it's completely inaccessible for a week because it's been disabled server-side! Are you kidding me?? Don't turn it off remotely when you're claiming you're "in the process of updating the app". That's NOT how you do things!
73 people found this review helpful
A Google user
Useless app, have to drill down several levels just to pay a bill, once I'm on auto pay it should highlight that on the home screen. Oh and don't click any links at the bottom or turn your phone to landscape to read more or they will log you out. Get with the program Frontier, add some upgrades with all the money your saving on customer service and add-on fees and fix your app. Lastly, add fingerprint login, this is 2019, not 1996.
77 people found this review helpful