Acquia, Inc. Status

All Systems Operational

Cloud Platform Enterprise Operational

Cloud Platform Professional Operational

Acquia Cloud Next Operational

Acquia Site Factory Operational

Cloud IDE Operational

Drupal Cloud UI Operational

Acquia Support Systems Operational

Acquia Migrate Operational

Drupal Cloud API Operational

Acquia Search Operational

Acquia CLI Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

Acquia Edge CDN Operational

Acquia Edge Security Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia DAM (Classic) Operational

Acquia DAM (Widen) Operational

Acquia Academy Operational

Acquia Code Studio Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2024

No incidents reported today.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

Acquia has detected a temporary service interruption in the Acquia Edge services

Resolved - Acquia has now completed remediation of the root cause for the interruption in Acquia Edge services, for all regions. The underlying cause of this service interruption has been addressed. All affected Acquia Edge services have been restored. All services are operational at this time.
May 31, 22:57 UTC

Update - Acquia has completed remediation of the root cause for the issue in the US regions and the process of rolling back the release that has led to this problem is still ongoing in the other regions. Acquia is closely monitoring the situation to ensure all impacted customers are once again stable when the release is complete. Thank you for your understanding and patience as we work to resolve this issue.
May 31, 13:38 UTC

Monitoring - Acquia has completed remediation of the root cause for the interruption in Acquia Edge services. Acquia is closely monitoring the situation to ensure all impacted customers are once again stable.
May 30, 20:20 UTC

Update - We have identified the root cause of the issue and are currently in the process of rolling back the release that has led to this problem.This might cause a temporary degradation in the application’s performance. Thank you for your understanding and patience as we work to resolve this issue.
May 30, 19:00 UTC

Identified - We have identified the cause of the interruption of Acquia Edge services caused by memory issues on our balancers. We will provide additional information as it becomes available.
May 30, 12:06 UTC

Investigating - We are currently investigating an interruption in Acquia Edge services caused by memory issues on our balancers. We will provide additional information as it becomes available.
May 30, 07:39 UTC

May 30, 2024

Acquia has detected a temporary interruption in service for Acquia Cloud Classic customers

Resolved - The underlying cause of this service interruption has been addressed. All tasks should be completing normally at this time and services have been restored. All services are operational at this time.
May 30, 20:40 UTC

Monitoring - Acquia has remediated the issue causing an interruption in service for Acquia Cloud Classic customers (ACP, ACE, ACSF) related to cloud hooks. All tasks should be completing normally at this time. We are closely monitoring the situation.
May 30, 19:31 UTC

Identified - Acquia has identified the cause of the interruption in service for Acquia Cloud Classic customers (ACP, ACE, ACSF) related to cloud hooks and a remediation is being worked on now. We will provide additional information as it becomes available.
May 30, 19:11 UTC

Investigating - We are currently investigating an interruption in service for Acquia Cloud Classic customers (ACP, ACE, ACSF). Impacted customers will see task failures in the Acquia Cloud UI for any task that includes a cloud hook including (but not limited to) code deployments. Note that a task will fail when any part of the task process fails, even if some parts of that task succeed. This means that while a task related to a code deployment may be marked as a failure due to a cloud hook failure, the code deployment itself may still complete.
May 30, 18:16 UTC

May 29, 2024

No incidents reported.

May 28, 2024

Acquia has detected an interruption in service for the Search Utilization metrics in Cloud UI.

Resolved - The underlying cause of this service interruption has been addressed. All services are operational at this time. We are working to backfill the missing data for the impacted window and expect it to be available soon.
May 28, 17:57 UTC

Monitoring - The cause of the interruption of service impacting Search Utilization metrics in Acquia Cloud UI is identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide additional updates as they become available.
May 28, 14:26 UTC

Update - Acquia has identified the root cause of the interruption in Search Utilization metrics and are in the process of resolving this issue. Acquia Search services are operational and are operating normally, but Search Utilization metrics in Acquia Cloud UI may report incorrect data. We will provide additional information as it becomes available.
May 27, 23:51 UTC

Identified - We are currently investigating an interruption of service for the Search Utilization metrics in the Acquia Cloud interface. While Acquia Search services are operational and any operating normally, Search Utilization metrics in Acquia Cloud UI may report incorrect data.
We will provide additional information as it becomes available.
May 27, 07:47 UTC

Acquia has detected an interruption of service for Acquia Cloud Next applications

Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
May 28, 13:53 UTC

Monitoring - We are currently monitoring an interruption of service for applications on the Acquia Cloud Next platform starting May 28, 11:34 AM UTC. We have taken measures to restore the services and are currently monitoring the situation. We will provide additional updates as they become available.
May 28, 13:07 UTC

May 27, 2024