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I opened this topic because this exact article took me nowhere. The popup doesn't take me anywhere when I click "No" for the "Was this content helpfull" question. Seems like another bug. Can't get help from a person and these bugs prevent me from migrating.
from what I've found, it looks like contacting workspace support is locked behind a specific permission in the Google Worekspace console. Only a super admin can change that permission to allow you to contact support... so dumb