Pricing transparency without hidden mandatory junk fees. Does this apply to restaurants too? New California proposed law (SB 1524 ) says “No!” Can this be right?

For more than 20 years consumers have complained about hidden mandatory fees, junk fees, resort fees, destination fees, service fees, administration fees, health fees, surcharges, connection fees, and similar charges, whatever they are called.

Mark Adams

Experienced trial lawyer and a member of JMBM’s Global Hospitality Group® and Chinese Investment Group™

JMBM

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Legal

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National & International Policy

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Opinion

How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, cha...

Don DeMarinis

Senior Vice President, Sales for Agilysys Americas and EMEA

Agilysys

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Information Technology

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Guest Experience

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Opinion

Looking back, moving forward: How hospitality trends are evolving

Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still relevant, or have they faded into obscurity? We revisited our insights to evaluate their current status.

Lionel Saul

Research Assistant at Ecole Hôtelière de Lausanne (EHL)

EHL

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Lodging Industry

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Opinion

Projecting into an AI Future

The world of hospitality has seen remarkable changes over the past few decades, driven by advancements in technology. As a hotel project director with decades of experience, overseeing over 20 hotel openings and renovations, integrating artificial i...

Lionel Anidjar

Hotels Project Director at Global Asset Solutions

Global Asset Solutions

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Asset Management

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Chatbots, Robotics & AI

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Opinion

Wellness Floors as a Steppingstone for Enhanced Mixed Use Revenues

The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a strong reason to visit is required to convince customers to select you versus the competitor. With the OTAs, m...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Revenue Management

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Wellness and well-being

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Opinion

Elevating guest experiences: Mastering the art of saying no

In the hospitality industry, the mantra "the customer is always right" has deeply rooted itself, shaping guests’ expectations and fostering a culture where saying no to guests seems almost taboo. The relentless pursuit of customer satisfaction, unde...

Ana McFee

Business Development Senior Manager at EHL Hospitality Business School

EHL

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Lodging Industry

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Guest Experience

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Opinion

The Luxury Sustainability Conundrum

Climate change is one of the most significant challenges society is facing, but we are currently trapped in what feels like a phony war. We know we should act, but there is limited international guidance as to how and little immediate legislation to...

Alex Sogno

CEO, Global Asset Solutions

Global Asset Solutions

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Environment & Sustainability

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Asset Management

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Luxury Travel

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Opinion

Three Must Have Tools in You Hotel’s Marketing Toolbox

My dad was one of those people who could envision and build just about anything. Whether it was a cabinet that held my baby clothes, or a ping pong table, his mind would come up with a creative design and his hands would produce what became an excep...

Bonnie Knutson

Professor in The School of Hospitality Business in the Broad College of Business at Michigan State University

Michigan State

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Sales & Marketing

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Opinion

Occupancy vs ADR, the Never Ending Discussion in Revenue Management

Since the early days revenue management has been applied in hotels, there has been an intriguing ongoing discussion. What drives more value to the business, ADR, average daily rate, or occupancy?

Patrick Landman

CEO & Founder at XOTELS

Xotels

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Sales & Marketing

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Revenue Management

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Boutique & Lifestyle

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Lodging Industry

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Opinion

Management Company Compensation Slows in 2023

Prior research conducted by CBRE Hotels Research revealed that hotel management companies were rewarded handsomely as the U.S. lodging industry recovered from the COVID-19 pandemic. An analysis performed by CBRE in April 2023 found that total hotel ...

Robert Mandelbaum

Director of Research Information Services at CBRE Hotels

CBRE Hotels

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Management Companies

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Markets & Performance

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All Latest News

Pricing transparency without hidden mandatory junk fees. Does this apply to restaurants too? New California proposed law (SB 1524 ) says “No!” Can this be right?

How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

Looking back, moving forward: How hospitality trends are evolving

Projecting into an AI Future

Wellness Floors as a Steppingstone for Enhanced Mixed Use Revenues

Elevating guest experiences: Mastering the art of saying no

The Luxury Sustainability Conundrum

Three Must Have Tools in You Hotel’s Marketing Toolbox

Occupancy vs ADR, the Never Ending Discussion in Revenue Management

Management Company Compensation Slows in 2023

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