Let's grow together.
We're building a culture at HubSpot where amazing people (like you) can do their best work. If you're ready to grow your career and help millions of organizations grow better, you've come to the right place.
See all open positionscare about obsess over our culture just like our product.
Because culture is a product.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039220,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_4.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are building two products:
One for our customers.
One for our employees.
Culture is the product we build for ourselves.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039221,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_5.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Culture is to recruiting as product is to marketing.
A great product more easily attracts customers.
By the way, we love flywheels (aka virtuous loops) at HubSpot. They’re everywhere!%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039222,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_6.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Culture is to recruiting as product is to marketing.
A great culture more easily attracts amazing people.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039223,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_7.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CULTURE HAPPENS.
Whether intentional or not, companies always have a culture.
So why not create a culture we love?%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039224,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_8.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Now, an observation… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039225,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_9.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22As you have likely noticed: The world has changed. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039226,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_10.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22What people want from the companies they work for has dramatically changed. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039227,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_11.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THE OLD WORLD THE NEW WORLD Work to make a living. Work to make a difference. Follow explicit directions. Chart the course. Juggle work and life. Harmonize work and life. Commute into work. Connect to work from anywhere. Value amazing perks. Value amazing people. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039228,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_12.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22But although expectations have dramatically changed… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039229,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_13.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Too many organizations operate as if they’re frozen in time%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039230,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_14.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Not us. We aspire to build a lasting organization. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039231,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_15.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are HubSpot. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039232,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_16.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22This document is part manifesto and part employee handbook.
It’s part who we are and part who we aspire to be.
When something is still aspirational (not yet true) we’ll own up to it in this deck.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039233,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_17.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THE HUBSPOT CULTURE CODE TENETS.
1. We solve for the customer.
2. We work to be remarkably transparent.
3. We favor autonomy & accountability.
4. We believe our best perk is amazing peers.
5. We lean towards long-term impact.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039234,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_18.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%221 We solve for the customer. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039235,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_19.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“Do work that matters.” GLORIA E. ANZALDÚA scholar, author and feminist \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039236,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_20.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HUBSPOT MISSION: Help millions of organizations grow better. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039237,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_21.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
We help organizations deliver a delightful customer experience their customers love.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039239,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_23.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Speaking of love, we’re passionate about serving startups and scaleups.
Helping them grow better warms our heart.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039240,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_24.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t just build software. We help build careers. CRM platform, Education and certifications, Connections to peers and partners in the community%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039241,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_25.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE BELIEVE Success is making those who believed in you look brilliant.
That’s why we SFTC. What’s SFTC? Glad you asked…%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039242,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_26.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22SFTC.
Solve for the Customer We don’t want to satisfy them, we want to help them succeed.
Help them be superheroes.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039243,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_27.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22For every important decision, we ask ourselves: WHAT’S IN IT FOR OUR CUSTOMERS? \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039244,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_28.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We’re on the right path as long as we sell to customers that we EXPECT TO DELIGHT. This is the key. Don’t sell to customers we’re not justifiably confident we can delight. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039245,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_29.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are passionately committed to our mission. It’s why we exist.
We are also committed to our metrics. It’s how we further our mission.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039246,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_30.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Mission: Helps us earn the love of many.
Metrics: Helps us earn the resources to make an impact.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039247,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_31.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Mission and metrics both matter.
But to truly SFTC, we all need to be empowered with the right information.
That’s why…%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039248,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_32.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%222 We work to be remarkably transparent. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039249,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_33.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Everyone has open access to anyone in the company. It’s not an open door policy. It’s a no door policy. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039250,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_34.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE SEEK THE TRUTH AND FACE THE FACTS.
No rose-colored glasses.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039251,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_35.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Power is gained by sharing knowledge, not hoarding it. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039252,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_36.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Want to know what’s going on in the company? We’re an open book.
WE SHARE (almost) EVERYTHING WITH EVERYONE.
That’s ~4,000 HubSpotters, all over the globe.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039253,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_37.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We have the most active wiki on the planet.* Examples of things we share and discuss: • Financials (forecasts, balance sheet, P&L, etc.) • Our diversity goals (and shortcomings) • Management meeting decks • Answers from our “Ask Me Anything” sessions *Unverified claim \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039254,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_38.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WAIT. HOW CAN YOU DO THAT? Isn’t HubSpot publicly traded? Yes. We had our IPO in 2014 [NYSE:HUBS] Usually, publicly traded companies can only share detailed information with a select group of “insiders”. This didn’t fit well with our culture. So… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039255,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_39.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We officially made every employee at HubSpot a designated insider. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039256,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_40.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22This means everyone has equal access to the same data. This is important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039257,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_41.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Better data leads to better insights.
Better insights mean a better understanding of customers.
WE LOVE DATA.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039258,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_42.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Debates should be won with better insights, not bigger job titles. (We don’t like pulling rank.) \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039259,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_43.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“ One accurate measurement is worth a thousand expert opinions.” GRACE HOPPER.
Note: We have an events space in our office named after Rear Admiral Hopper.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039260,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_44.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE MEASURE ALL THE THINGS* * Not quite all of them, but a lot. • Customer Happiness • Employee Happiness • Candidate Happiness • General Happiness OK, we don’t officially measure this, but we do have a #dad-jokes channel in Slack. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039261,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_45.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22An important note on transparency… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039262,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_46.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Transparency doesn't equal Democracy.
It’s about being open and accepting of all input. It's not about decisions by consensus.
We designate one person to make a decision and sail the boat.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039263,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_47.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Remarkable transparency helps us make decisions and take ownership. This is important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039264,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_48.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%223 We favor autonomy and accountability. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039265,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_49.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Amazing people need autonomy to do their best work.
AUTONOMY REQUIRES TRUST.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039266,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_50.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Just because someone made a mistake years ago doesn’t mean we need a policy or rule.
WE DON’T PENALIZE THE MANY FOR THE MISTAKES OF THE FEW.
We only protect against big stuff.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039267,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_51.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t have pages (and pages and pages) of policies and procedures. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039268,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_52.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Instead we have a 3-word policy on just about everything:
USE GOOD JUDGMENT.
Basically, do what’s best for the company and our customers.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039269,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_53.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Social media policy. Sick day policy. Buy your team lunch policy. End work early because you forgot it was your turn to take your daughter to soccer practice… policy. Our policy on all of these (and most other) things: USE GOOD JUDGMENT. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039270,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_54.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Here’s the cheat sheet on good judgment: customer > company > individual %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039271,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_55.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22company > individual Don’t solve for your personal interests to the detriment of the team. We dislike selfishness and are delighted by “team-ishness”. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039272,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_56.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22customer > company
When in doubt, favor solving for the customer's interest over our own.
Solving for the customer's interest is in our long-term interest too.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039273,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_57.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22RESULTS MATTER MOST Are we having an impact? Are we making meaningful progress towards our mission? %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039274,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_58.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than the hours we work.
We think even hamsters get tired of being on a hamster wheel.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039275,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_59.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than where we produce them.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039276,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_60.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than how much vacation we take. (HubSpot has unlimited vacation) %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039277,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_61.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want to make work-life harmony a reality.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039278,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_62.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We believe that work isn't a place we go, it’s a thing we do. Work is a verb, not a noun. HubSpot’s hybrid approach gives us the most flexibility. We like flexibility. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039279,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_63.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WAIT.
How do we foster our culture and preserve our values when we’re not in the same building?%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039280,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_64.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Our values live in our HEARTS not in our HALLWAYS%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039281,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_65.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22For all this freedom and flexibility to work… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039282,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_66.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We need to make sure our vectors are aligned. That’s an overly geeky way of saying we need to all be pointed in the same direction. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039283,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_67.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Align individual goals to team goals. Align team goals to company goals. Align company goals to our customer goals. This last one is critical. SFTC! %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039284,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_68.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Autonomy and accountability aren't for everyone. We need the right people. This is also important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039285,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_69.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%224 We believe our best perk is amazing peers. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039286,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_70.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22The best people don’t just fit our culture, they further it. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039287,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_71.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HubSpot is not a utopian workplace.
We are not a perfect match for everyone.
And not every amazing person is a great match for us.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039288,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_72.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22There are 5 traits that we believe make HubSpotters…well, HubSpotters. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039289,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_73.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HUMBLE. Self-aware and respectful. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039290,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_74.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Wait. Doesn’t being humble mean lacking confidence? No. The very best people are self-aware and self-critical, not self-aggrandizing. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039291,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_75.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Humility isn’t about thinking less of yourself. It’s about thinking of yourself less. h/t C.S. Lewis %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039292,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_76.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22When things go well, humble people tend to share the credit.
When things go poorly, they tend to shoulder the responsibility.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039293,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_77.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22EMPATHETIC.
Goes beyond understanding another person’s perspective.
Acts with compassion and respect for customers, partners and colleagues.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039294,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_78.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22ADAPTABLE.
Innately curious and constantly changing.
We like learn-it-alls, not know-it-alls.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039295,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_79.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REMARK-ABLE.
worthy of being remarked upon*
STANDS OUT BY BEING: Remarkably different. Remarkably resourceful. Remarkably effective.
*h/t to Seth Godin%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039296,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_80.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REMARKABLY EFFECTIVE PEOPLE:
Are predisposed to action. They just get stuff done.
Have a sense of ownership.
Focus on results and outcomes, not roadblocks and obstacles.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039297,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_81.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22TRANSPARENT.
Open and honest with others and with themselves.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039298,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_82.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We admire people with these traits. Humble Empathetic Adaptable Remarkable Transparent %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039299,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_83.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We admire people with heart. Humble, Empathetic, Adaptable, Remarkable, Transparent.
Yes, “heart” is a bit cheesy. We’re a bit cheesy sometimes.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039300,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_84.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t just believe in these values, WE BET ON THEM. We recruit, reward and release people based on these values. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039301,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_85.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22EXAMPLE: THE HEART AWARDS Awarded to those who live these values every day* and make us proud to work at HubSpot. *Well, mostly every day (we all have bad ones). \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039302,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_86.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Compromising on culture is mortgaging the future.
It’s reasonable to want to hire for skills and experience when the need is painfully acute.
It’s reasonable. But, it’s also wrong.
The interest rate on culture debt is crushingly high.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039303,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_87.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
The best teams are diverse & inclusive teams.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039311,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_95.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“ Diversity is being invited to the party; inclusion is being asked to dance.” VERNA MYERS. We work to not just be welcoming but to ensure everyone feels included. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039312,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_96.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To do your best work, you need to be able to be your best self. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039313,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_97.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HOW DO WE RAISE THE AVERAGE? One way is to attract amazing people. Another is to uplift each other and amplify our collective impact. We strive to do both. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039314,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_98.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22With great people comes great responsibility. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039315,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_99.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want to be as proud of the people we grow as we are of the company we grow. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039316,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_100.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We believe in investing in life-long learning. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039317,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_101.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HubTalks. Learning From Leaders. Private talks given at HubSpot. CLAY CHRISTENSEN, Professor, Author, Mensch. EMMA DABIRI, Author, Academic, Broadcaster. PATTY MCCORD, Former Chief People Officer, Netflix. DR. ROBERT LIVINGSTON, Lecturer, Harvard Kennedy School.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039318,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_102.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Free Books Program. Request a book – it magically shows up in your inbox. No muss, no fuss. No expense sheets. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039319,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_103.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CUSTOMERS ARE THE BEST TEACHERS.
We have a Slack channel that pipes in feedback from our 90,000+ customers.
Over 1,000 HubSpotters are subscribed to that channel. Including both of our founders and the exec team.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039320,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_104.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22The best way to learn is to take on audacious goals. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039321,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_105.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We love audacious goals, even though they may take a while. Because… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039322,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_106.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%225 We lean towards longterm impact. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039323,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_107.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t mind taking a step backwards, to move three steps forward. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039324,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_108.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t mind making mistakes, we do mind repeating them.
Each mistake carries a lesson, we try to make sure we learn it.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039325,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_109.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Massive impact is rarely the product of modest risk.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039326,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_110.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Many companies start out being exceptional. As they grow, there is a dark, powerful force that pulls them towards the average. If we regress to the mean, we fail. It’s that simple.\f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039327,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_111.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Conventional wisdom is often unwise. We constantly question the status quo. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039328,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_112.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22FOR EXAMPLE: Conventional wisdom says more is better.
We believe simplicity is a competitive advantage.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039329,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_113.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WITH SIMPLICITY COMES SPEED. The simpler things are, the faster we can go. Shorter feedback loops. Snappier reaction times. Quicker decisions. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039330,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_114.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want HubSpot to be: EASY TO BUY. EASY TO USE. EASY TO LOVE.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039331,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_115.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22As it turns out, making things easy is incredibly hard. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039332,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_116.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THINGS START OUT SIMPLE. BUT COMPLEXITY CREEPS IN BELOW THE SURFACE. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039333,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_117.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HOW DOES COMPLEXITY CREEP IN? It is often the quick, tempting answer to short-term issues. Looking to the long-term takes courage, commitment and sacrifice. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039334,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_118.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22COMPLEXITY AND THE TRAGEDY OF THE COMMONS. Example: “I need to hit my goals this month, so I’m going to push for this exception to our standard process.” Result: You may make your goal now, but we all pay the price of the complexity forever. Focus on the long game. Team > Individual. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039335,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_119.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22You can’t add simplicity in. You must take complexity out%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039336,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_120.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Like software code…
Our organizational operating system should be frequently refactored.
Refactoring means to improve internal structure without changing external behavior.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039337,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_121.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REFACTOR.
Stop generating unused reports.
Cancel unproductive meetings.
Remove unnecessary rules.
Automate manual processes.
Prune extraneous processes.
A handy acronym to remember these: SCRAP%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039338,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_122.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To succeed in the long-term, we try to take the high road.
It’s often the hard choice, but the right choice.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039339,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_123.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Congrats. You made it!%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039340,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_124.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To recap… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039341,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_125.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CULTURE IS A PRODUCT.
Keep learning from customers (i.e. each other).
Keep iterating. A product is never done.
Keep it simple. Don’t fight feature wars.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039342,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_126.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
Yep. HEART; SOUL. We went there.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039344,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_128.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THANK YOU!
feedback: culturecode@hubspot.com
@dharmesh, one of our founders, reads every email (they make his day).
Yes, we’re hiring. Click here.%22}],%22offset%22:0,%22total%22:128,%22totalCount%22:128}">
Because culture is a product.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039220,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_4.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are building two products:
One for our customers.
One for our employees.
Culture is the product we build for ourselves.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039221,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_5.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Culture is to recruiting as product is to marketing.
A great product more easily attracts customers.
By the way, we love flywheels (aka virtuous loops) at HubSpot. They’re everywhere!%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039222,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_6.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Culture is to recruiting as product is to marketing.
A great culture more easily attracts amazing people.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039223,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_7.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CULTURE HAPPENS.
Whether intentional or not, companies always have a culture.
So why not create a culture we love?%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039224,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_8.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Now, an observation… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039225,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_9.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22As you have likely noticed: The world has changed. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039226,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_10.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22What people want from the companies they work for has dramatically changed. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039227,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_11.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THE OLD WORLD THE NEW WORLD Work to make a living. Work to make a difference. Follow explicit directions. Chart the course. Juggle work and life. Harmonize work and life. Commute into work. Connect to work from anywhere. Value amazing perks. Value amazing people. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039228,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_12.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22But although expectations have dramatically changed… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039229,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_13.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Too many organizations operate as if they’re frozen in time%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039230,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_14.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Not us. We aspire to build a lasting organization. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039231,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_15.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are HubSpot. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039232,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_16.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22This document is part manifesto and part employee handbook.
It’s part who we are and part who we aspire to be.
When something is still aspirational (not yet true) we’ll own up to it in this deck.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039233,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_17.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THE HUBSPOT CULTURE CODE TENETS.
1. We solve for the customer.
2. We work to be remarkably transparent.
3. We favor autonomy & accountability.
4. We believe our best perk is amazing peers.
5. We lean towards long-term impact.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039234,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_18.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%221 We solve for the customer. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039235,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_19.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“Do work that matters.” GLORIA E. ANZALDÚA scholar, author and feminist \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039236,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_20.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HUBSPOT MISSION: Help millions of organizations grow better. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039237,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_21.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
To grow better means to grow sustainably over the long term.
It means doing the right thing for your customers.
Even when it’s hard. Especially when it’s hard.
We help organizations deliver a delightful customer experience their customers love.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039239,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_23.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Speaking of love, we’re passionate about serving startups and scaleups.
Helping them grow better warms our heart.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039240,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_24.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t just build software. We help build careers. CRM platform, Education and certifications, Connections to peers and partners in the community%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039241,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_25.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE BELIEVE Success is making those who believed in you look brilliant.
That’s why we SFTC. What’s SFTC? Glad you asked…%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039242,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_26.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22SFTC.
Solve for the Customer We don’t want to satisfy them, we want to help them succeed.
Help them be superheroes.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039243,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_27.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22For every important decision, we ask ourselves: WHAT’S IN IT FOR OUR CUSTOMERS? \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039244,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_28.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We’re on the right path as long as we sell to customers that we EXPECT TO DELIGHT. This is the key. Don’t sell to customers we’re not justifiably confident we can delight. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039245,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_29.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We are passionately committed to our mission. It’s why we exist.
We are also committed to our metrics. It’s how we further our mission.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039246,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_30.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Mission: Helps us earn the love of many.
Metrics: Helps us earn the resources to make an impact.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039247,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_31.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Mission and metrics both matter.
But to truly SFTC, we all need to be empowered with the right information.
That’s why…%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039248,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_32.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%222 We work to be remarkably transparent. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039249,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_33.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Everyone has open access to anyone in the company. It’s not an open door policy. It’s a no door policy. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050954,%22hs_deleted_at%22:0,%22hs_id%22:149724039250,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050954,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_34.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE SEEK THE TRUTH AND FACE THE FACTS.
No rose-colored glasses.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039251,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_35.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Power is gained by sharing knowledge, not hoarding it. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039252,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_36.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Want to know what’s going on in the company? We’re an open book.
WE SHARE (almost) EVERYTHING WITH EVERYONE.
That’s ~4,000 HubSpotters, all over the globe.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039253,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_37.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We have the most active wiki on the planet.* Examples of things we share and discuss: • Financials (forecasts, balance sheet, P&L, etc.) • Our diversity goals (and shortcomings) • Management meeting decks • Answers from our “Ask Me Anything” sessions *Unverified claim \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039254,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_38.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WAIT. HOW CAN YOU DO THAT? Isn’t HubSpot publicly traded? Yes. We had our IPO in 2014 [NYSE:HUBS] Usually, publicly traded companies can only share detailed information with a select group of “insiders”. This didn’t fit well with our culture. So… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039255,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_39.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We officially made every employee at HubSpot a designated insider. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039256,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_40.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22This means everyone has equal access to the same data. This is important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039257,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_41.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Better data leads to better insights.
Better insights mean a better understanding of customers.
WE LOVE DATA.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039258,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_42.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Debates should be won with better insights, not bigger job titles. (We don’t like pulling rank.) \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039259,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_43.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“ One accurate measurement is worth a thousand expert opinions.” GRACE HOPPER.
Note: We have an events space in our office named after Rear Admiral Hopper.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039260,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_44.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WE MEASURE ALL THE THINGS* * Not quite all of them, but a lot. • Customer Happiness • Employee Happiness • Candidate Happiness • General Happiness OK, we don’t officially measure this, but we do have a #dad-jokes channel in Slack. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039261,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_45.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22An important note on transparency… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039262,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_46.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Transparency doesn't equal Democracy.
It’s about being open and accepting of all input. It's not about decisions by consensus.
We designate one person to make a decision and sail the boat.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039263,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_47.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Remarkable transparency helps us make decisions and take ownership. This is important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039264,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_48.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%223 We favor autonomy and accountability. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039265,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_49.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Amazing people need autonomy to do their best work.
AUTONOMY REQUIRES TRUST.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039266,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_50.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Just because someone made a mistake years ago doesn’t mean we need a policy or rule.
WE DON’T PENALIZE THE MANY FOR THE MISTAKES OF THE FEW.
We only protect against big stuff.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039267,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_51.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t have pages (and pages and pages) of policies and procedures. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039268,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_52.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Instead we have a 3-word policy on just about everything:
USE GOOD JUDGMENT.
Basically, do what’s best for the company and our customers.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039269,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_53.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Social media policy. Sick day policy. Buy your team lunch policy. End work early because you forgot it was your turn to take your daughter to soccer practice… policy. Our policy on all of these (and most other) things: USE GOOD JUDGMENT. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039270,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_54.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Here’s the cheat sheet on good judgment: customer > company > individual %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039271,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_55.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22company > individual Don’t solve for your personal interests to the detriment of the team. We dislike selfishness and are delighted by “team-ishness”. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039272,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_56.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22customer > company
When in doubt, favor solving for the customer's interest over our own.
Solving for the customer's interest is in our long-term interest too.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039273,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_57.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22RESULTS MATTER MOST Are we having an impact? Are we making meaningful progress towards our mission? %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039274,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_58.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than the hours we work.
We think even hamsters get tired of being on a hamster wheel.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039275,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_59.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than where we produce them.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039276,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_60.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Results matter more than how much vacation we take. (HubSpot has unlimited vacation) %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039277,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_61.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want to make work-life harmony a reality.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039278,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_62.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We believe that work isn't a place we go, it’s a thing we do. Work is a verb, not a noun. HubSpot’s hybrid approach gives us the most flexibility. We like flexibility. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039279,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_63.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WAIT.
How do we foster our culture and preserve our values when we’re not in the same building?%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039280,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_64.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Our values live in our HEARTS not in our HALLWAYS%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039281,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_65.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22For all this freedom and flexibility to work… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039282,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_66.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We need to make sure our vectors are aligned. That’s an overly geeky way of saying we need to all be pointed in the same direction. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039283,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_67.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Align individual goals to team goals. Align team goals to company goals. Align company goals to our customer goals. This last one is critical. SFTC! %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050955,%22hs_deleted_at%22:0,%22hs_id%22:149724039284,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050955,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_68.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Autonomy and accountability aren't for everyone. We need the right people. This is also important because… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039285,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_69.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%224 We believe our best perk is amazing peers. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039286,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_70.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22The best people don’t just fit our culture, they further it. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039287,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_71.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HubSpot is not a utopian workplace.
We are not a perfect match for everyone.
And not every amazing person is a great match for us.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039288,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_72.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22There are 5 traits that we believe make HubSpotters…well, HubSpotters. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039289,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_73.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HUMBLE. Self-aware and respectful. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039290,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_74.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Wait. Doesn’t being humble mean lacking confidence? No. The very best people are self-aware and self-critical, not self-aggrandizing. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039291,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_75.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Humility isn’t about thinking less of yourself. It’s about thinking of yourself less. h/t C.S. Lewis %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039292,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_76.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22When things go well, humble people tend to share the credit.
When things go poorly, they tend to shoulder the responsibility.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039293,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_77.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22EMPATHETIC.
Goes beyond understanding another person’s perspective.
Acts with compassion and respect for customers, partners and colleagues.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039294,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_78.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22ADAPTABLE.
Innately curious and constantly changing.
We like learn-it-alls, not know-it-alls.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039295,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_79.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REMARK-ABLE.
worthy of being remarked upon*
STANDS OUT BY BEING: Remarkably different. Remarkably resourceful. Remarkably effective.
*h/t to Seth Godin%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039296,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_80.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REMARKABLY EFFECTIVE PEOPLE:
Are predisposed to action. They just get stuff done.
Have a sense of ownership.
Focus on results and outcomes, not roadblocks and obstacles.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039297,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_81.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22TRANSPARENT.
Open and honest with others and with themselves.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039298,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_82.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We admire people with these traits. Humble Empathetic Adaptable Remarkable Transparent %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039299,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_83.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We admire people with heart. Humble, Empathetic, Adaptable, Remarkable, Transparent.
Yes, “heart” is a bit cheesy. We’re a bit cheesy sometimes.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039300,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_84.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t just believe in these values, WE BET ON THEM. We recruit, reward and release people based on these values. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039301,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_85.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22EXAMPLE: THE HEART AWARDS Awarded to those who live these values every day* and make us proud to work at HubSpot. *Well, mostly every day (we all have bad ones). \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039302,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_86.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Compromising on culture is mortgaging the future.
It’s reasonable to want to hire for skills and experience when the need is painfully acute.
It’s reasonable. But, it’s also wrong.
The interest rate on culture debt is crushingly high.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039303,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_87.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
We don’t hire to delegate.
It’s tempting to bring in people who will take on work we don't have time for.
We hire to elevate.
It's best to bring in people who challenge us to think different and make us better.
The best teams are diverse & inclusive teams.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039311,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_95.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22“ Diversity is being invited to the party; inclusion is being asked to dance.” VERNA MYERS. We work to not just be welcoming but to ensure everyone feels included. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039312,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_96.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To do your best work, you need to be able to be your best self. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039313,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_97.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HOW DO WE RAISE THE AVERAGE? One way is to attract amazing people. Another is to uplift each other and amplify our collective impact. We strive to do both. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039314,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_98.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22With great people comes great responsibility. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039315,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_99.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want to be as proud of the people we grow as we are of the company we grow. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039316,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_100.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We believe in investing in life-long learning. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039317,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_101.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HubTalks. Learning From Leaders. Private talks given at HubSpot. CLAY CHRISTENSEN, Professor, Author, Mensch. EMMA DABIRI, Author, Academic, Broadcaster. PATTY MCCORD, Former Chief People Officer, Netflix. DR. ROBERT LIVINGSTON, Lecturer, Harvard Kennedy School.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039318,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_102.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Free Books Program. Request a book – it magically shows up in your inbox. No muss, no fuss. No expense sheets. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039319,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_103.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CUSTOMERS ARE THE BEST TEACHERS.
We have a Slack channel that pipes in feedback from our 90,000+ customers.
Over 1,000 HubSpotters are subscribed to that channel. Including both of our founders and the exec team.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039320,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_104.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22The best way to learn is to take on audacious goals. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039321,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_105.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We love audacious goals, even though they may take a while. Because… \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050956,%22hs_deleted_at%22:0,%22hs_id%22:149724039322,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050956,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_106.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%225 We lean towards longterm impact. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039323,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_107.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t mind taking a step backwards, to move three steps forward. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039324,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_108.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We don’t mind making mistakes, we do mind repeating them.
Each mistake carries a lesson, we try to make sure we learn it.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039325,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_109.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Massive impact is rarely the product of modest risk.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039326,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_110.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Many companies start out being exceptional. As they grow, there is a dark, powerful force that pulls them towards the average. If we regress to the mean, we fail. It’s that simple.\f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039327,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_111.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Conventional wisdom is often unwise. We constantly question the status quo. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039328,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_112.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22FOR EXAMPLE: Conventional wisdom says more is better.
We believe simplicity is a competitive advantage.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039329,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_113.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22WITH SIMPLICITY COMES SPEED. The simpler things are, the faster we can go. Shorter feedback loops. Snappier reaction times. Quicker decisions. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039330,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_114.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22We want HubSpot to be: EASY TO BUY. EASY TO USE. EASY TO LOVE.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039331,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_115.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22As it turns out, making things easy is incredibly hard. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039332,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_116.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THINGS START OUT SIMPLE. BUT COMPLEXITY CREEPS IN BELOW THE SURFACE. %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039333,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_117.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22HOW DOES COMPLEXITY CREEP IN? It is often the quick, tempting answer to short-term issues. Looking to the long-term takes courage, commitment and sacrifice. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039334,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_118.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22COMPLEXITY AND THE TRAGEDY OF THE COMMONS. Example: “I need to hit my goals this month, so I’m going to push for this exception to our standard process.” Result: You may make your goal now, but we all pay the price of the complexity forever. Focus on the long game. Team > Individual. \f%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039335,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_119.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22You can’t add simplicity in. You must take complexity out%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039336,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_120.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Like software code…
Our organizational operating system should be frequently refactored.
Refactoring means to improve internal structure without changing external behavior.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039337,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_121.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22REFACTOR.
Stop generating unused reports.
Cancel unproductive meetings.
Remove unnecessary rules.
Automate manual processes.
Prune extraneous processes.
A handy acronym to remember these: SCRAP%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039338,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_122.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To succeed in the long-term, we try to take the high road.
It’s often the hard choice, but the right choice.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039339,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_123.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22Congrats. You made it!%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039340,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_124.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22To recap… %22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039341,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_125.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22CULTURE IS A PRODUCT.
Keep learning from customers (i.e. each other).
Keep iterating. A product is never done.
Keep it simple. Don’t fight feature wars.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039342,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_126.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22
OUR FORMULA.
amazing people
+ autonomy & ownership, The discretion to do what best moves us forward.
+ aligned vectors, Shared understanding around mission and goals.
= achieving our aspirations
Yep. HEART; SOUL. We went there.%22},{%22hs_child_table_id%22:0,%22hs_created_at%22:1702475050957,%22hs_deleted_at%22:0,%22hs_id%22:149724039344,%22hs_is_edited%22:false,%22hs_published_at%22:1702475058167,%22hs_updated_at%22:1702475050957,%22hs_updated_by_user_id%22:47806011,%22image%22:{%22url%22:%22https://www.hubspot.com/hubfs/Slide%20Decks/EN%20Culture%20Code/Slides/6197b0e9-094c-4bf0-b8c0-c91ef50db7d3_original_128.png%22,%22altText%22:%22%22,%22type%22:%22image%22},%22transcript%22:%22THANK YOU!
feedback: culturecode@hubspot.com
@dharmesh, one of our founders, reads every email (they make his day).
Yes, we’re hiring. Click here.%22}],%22offset%22:0,%22total%22:128,%22totalCount%22:128}">
The HubSpot Culture Code
Visit transcript page for The HubSpot Culture Code
Where we work.
HubSpot is a hybrid company rooted in flexibility. Employees can choose to work from one of our global offices below, fully remotely, or a mix of the two. Learn more about hybrid at HubSpot.
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Amsterdam Learn more
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Berlin, Germany Learn more
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Bogotá, Colombia Learn more
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Cambridge, MA, USA Learn more
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Dublin, Ireland Learn more
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Ghent, Belgium Learn more
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London, UK Learn more
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Madrid, Spain Learn more
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Paris, France Learn more
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San Francisco, CA, USA Learn more
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Singapore Learn more
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Sydney, Australia Learn more
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Tokyo, Japan Learn more
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Toronto, Canada Learn more
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Remote Learn more