Logitech Select Service Plan for Video Conferencing Solutions

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LOGITECH SELECT SERVICE PLAN

Ensure business continuity with Select, a comprehensive service plan for all your spaces.

What's Included

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Datasheet

Specifications

REMOVE BARRIERS TO
COLLABORATION

Logitech Select is a comprehensive service that removes barriers to effective video collaboration and makes sure your conference rooms and shared desk spaces are always ready.

We partner with you to ensure optimal uptime, simplify and centralize management, and help you get the most out of your investment.

24/7 Assistance

Service Manager

Advanced RMA

Product Coverage

Premium Software

COVERAGE FOR ALL SPACES

Ensure product coverage for all your spaces, from small to large rooms and flex desks. Select is beneficial for all of your spaces. Contact us to learn more.

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ENSURE BUSINESS CONTINUITY

View Select as an extension of your IT team ready to help when you need an extra hand.

24/7 SUPPORT WITH A ONE-HOUR RESPONSE TIME

Direct, 24/7 access to Tier II assistance provides issue resolution within one hour from wherever you are in the world.

A SINGLE TECHNICAL POINT OF CONTACT

Select includes a designated service manager who will be your primary technical point of contact to ensure you get a familiar experience and the assistance you needFor customers with +50 licenses.

DEEP ECOSYSTEM KNOWLEDGE

For quick issue resolution, our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft Teams, Zoom, and Google Meet.

MINIMIZE DISRUPTIONS

In case of equipment breakdown, we cover you with extended product coverage and fast replacements.

ADVANCED HARDWARE REPLACEMENTS

Keep downtime to a minimum with next-business-dayShipping time may vary due to unforeseen circumstances as weather conditions, disruptions in transportation networks and transit, or customs clearance time. delivery of replacements or even direct replacements with our included onsite spare kitsFor customers with 50+ licenses.

COMPLETE DEVICE COVERAGE

Select covers all devices in a designated space for the entire duration of your planLogitech Select provides product replacement benefits for all Logi devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated., ensuring lasting investment protection and peace of mind.

PROACTIVE SOFTWARE AND SUPPORT MANAGEMENT

Manage video collaboration devices and spaces easily and have complete visibility into your support requests.

Remotely access Logitech devices from the Sync management portal, and interact with the device display directly from your computer to fix issues without being physically onsite.

Try it in Sync

The Logitech Service Portal is your single access point for all Logitech services. Request assistance and manage all tickets and replacements from one location.

Logitech Sync compiles and reports data about how rooms and devices are being used so you can optimize your collaboration spaces and technologies. Reliable insights help you make impactful and wise decisions on future IT investments and workspace-related changes.

Leverage the Sync Plus integration to ServiceNow integration to generate real-time alerts directly into your existing workflows or email inbox so you can resolve issues before they impact your business.

Ensure your spaces are perfectly reflected and easy to overview. Let us help you create a map representative of your spaces for easier room and desk booking.

ENABLE ROOM AND DESK BOOKING

Give employees an easy and simple way to book spaces and plan their days onsite with Logitech’s solution for room and desk booking.

Room booking

Help employees book rooms through Logitech room booking, designed to be used with Tap Scheduler.

Desk booking

Bring people back together onsite with Logitech desk booking.

Customer Story

“We attached Logitech Select to our most business-critical rooms, and it is providing the best service possible to us. Select helps us keep interruptions low thanks to directly available spare parts and 24/7 support. Our first experience with the premium support convinced us we had made the right decision. I would recommend adding Select to anyone purchasing Logitech room solutions.”

Markus Henze
Cloud Technology Expert, Franz Haniel Cie. GmbH

COMPARE OUR PLANS

Rooms

Basic for Rooms

$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Provision, configure and monitor systems and devices

Push and control updates

COVERAGE AND SUPPORT

Standard 2-year warranty

Business hours help desk support

Essential for Rooms

$199

per year, per room

Coming Soon -
Contact Sales

Everything in Basic, plus:

DEVICE MANAGEMENT

Email alerts

ServiceNow integrationRequires ServiceNow license

Sync Remote UI AccessAvailable in appliance mode. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT

Room booking

Map creation

Room usage and insights

Select for Rooms

$399

per year, per room

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

24/7 Tier II support, within one hour

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances as such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Onsite sparesVaries per license count

Full Comparison

	Standard Support	Logitech Essential	Logitech Select
PLANS	Product lifecycle	1-5 years	1-5 years

DEVICE MANAGEMENT
Device management and monitoring	Yes	Yes	Yes
Device settings, configurations, and software and firmware updates	Yes	Yes	Yes
Device and space inventory in Sync	Yes	Yes	Yes
Device status dashboard	Yes	Yes	Yes
Sync Remote UI access Available in appliance mode. Accessible through a per device 30 day trial in Logitech Sync management portal.	No	Yes	Yes
Email alerts	No	Yes	Yes
ServiceNow integrationRequires ServiceNow license	No	Yes	Yes

SPACE MANAGEMENT
Employee room booking	No	Yes	Yes
Calendar Integration to Office365 & Google Workspace	No	Yes	Yes
Booking policies	No	Yes	Yes
Custom wallpapers & branding on Tap SchedulerComing in future software update	No	Yes	Yes
Integrated user management	No	Yes	Yes
Map creation	No	Yes	Yes
Insights and analytics on space usage	No	Yes	Yes

CARE & COVERAGE
Help desk	Business hours support for Logitech products	Business hours support for Logitech products	24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)	No	No	YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync	No	No	Yes
Product Replacement	2-year standard warranty. Ground shipping, time varies	2-year standard warranty. Ground shipping, time varies	For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances as such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite Spares	No	No	YesVaries per license count

Desks

Basic for Flex Desks

$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Provision, configure and monitor systems and devices

Push and control updates

SPACE MANAGEMENT

Desk booking

SCIM user management

COVERAGE AND SUPPORT

Standard 2-year warranty

Business hours help desk support

Essential for Flex Desks

$49

per year, per desk

Coming Soon -
Contact Sales

Everything in Basic, plus:

DEVICE MANAGEMENT

Email alerts

ServiceNow integrationRequires ServiceNow license

Sync Remote UI AccessAvailable in appliance mode. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT

Map creation

Desk usage and insights

Select for Flex Desks

$99

per year, per desk

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

24/7 Tier II support, within one hour

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Onsite sparesVaries per license count

Full Comparison

	Standard Support	Logitech Essential	Logitech Select
PLANS	Product lifecycle	1-5 years	1-5 years

DEVICE MANAGEMENT
Device management and monitoring	Yes	Yes	Yes
Device settings, configurations, and updates	Yes	Yes	Yes
Device and space inventory	Yes	Yes	Yes
Device status dashboard	Yes	Yes	Yes
Personal device inventory	Yes	Yes	Yes
Sync Remote UI Access Available in appliance mode. Accessible through a per device 30 day trial in Logitech Sync management portal.	No	Yes	Yes
Email alerts	No	Yes	Yes
ServiceNow integrationRequires ServiceNow license	No	Yes	Yes

SPACE MANAGEMENT
Employee desk booking through Logi Tune	Yes	Yes	Yes
Calendar integration in Tune with Office365 & Google Workspace	Yes	Yes	Yes
Booking policies	Yes	Yes	Yes
Desk attributes	Yes	Yes	Yes
SCIM user management	Yes	Yes	Yes
Map creation	No	Yes	Yes
Desk usage and insights	No	Yes	Yes

CARE & COVERAGE
Help desk	Business hours support for Logitech products	Business hours support for Logitech products	24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)	No	No	YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync	No	No	Yes
Product replacement	2-year standard warranty. Ground shipping, time varies	2-year standard warranty. Ground shipping, time varies	For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite spares	No	No	YesVaries per license count

EXPLORE OUR ENTERPRISE OPTIONS

If you manage over 100 meeting rooms and plan to expand or have multiple contracts with various end dates, our Select Enterprise Plan is crafted for your needs. It provides unified coverage for all your spaces across any location, flexibility for growth, and the convenience of a single contract. Get in touch with us to learn more.

Contact Sales

SERVICE DETAILS

Logitech Select Details

24/7 Enterprise-Grade Support

Direct access to Tier II support provided by phone or email within one hour.

Designated Service Manager

Trusted adviser and single point of contact for all Logitech Select services (available for customers with 50+ licenses or Enterprise Plans)

Product Replacement

Covers all Logitech products in a Select-covered room or flex desk without needing a separate, device-specific extended warranty for up to 5 years. Products must be under an active warranty when Select licenses are purchased.

Advanced RMA

One-business-day replacement service for Logitech products under an active warranty (maximum coverage of 5 years). Shipping times may vary due to unforeseen circumstances.

Onsite Spares

Customers with Enterprise Plans or +50 licenses are eligible for a set of onsite spares (amount varies per license count) for same-day product replacements.

Advanced Workspace Management via Sync

Manage your entire Logitech video collaboration suite from Logitech Sync. Select entitles you to all premium features, such as remote UI access, insights, third-party integrations, and workspace management features.

Service Description

Want more details about Logitech Select? Read the full Service Description.

View Service Description

Plans & Pricing

Logitech Select service is available for purchase via individual room licenses or Enterprise Plans. Individual room licenses are chosen on a room-per-room basis, while enterprise plans come in tiers with a room limit. Contact your reseller for pricing and availability information.

SUPPORT

FAQS

If you have any questions, we have the answers you're looking for.

View FAQs

Terms & Conditions

Learn more about the terms & conditions for Logitech Select.

View Terms & Conditions

Contact Support

Still can't find the answers you're looking for? Drop us a line and an agent will take it from there.

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Send Me More Info

Please send me more information about Logitech Select and have a service expert contact me. Fill out the form and a Logitech representative will contact you.

THANK YOU FOR CONTACTING US

WHAT IS THE COST OF DOWNTIME IN MEETING ROOMS?

Learn how downtime affects employee productivity and your bottom line. Understand how to calculate the cost of downtime and how best to prevent it.

Read Whitepaper

Logitech Select Service Plan

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Partners

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LOGITECH SELECT SERVICE PLAN

REMOVE BARRIERS TO COLLABORATION

24/7 Assistance

Service Manager

Advanced RMA

Product Coverage

Premium Software

COVERAGE FOR ALL SPACES

ENSURE BUSINESS CONTINUITY

24/7 SUPPORT WITH A ONE-HOUR RESPONSE TIME

A SINGLE TECHNICAL POINT OF CONTACT

DEEP ECOSYSTEM KNOWLEDGE

MINIMIZE DISRUPTIONS

ADVANCED HARDWARE REPLACEMENTS

COMPLETE DEVICE COVERAGE

PROACTIVE SOFTWARE AND SUPPORT MANAGEMENT