The ease of your company covering that with good communication.

For the most part, it work out well. I overlooked an error in 2023 but it's something we look out for moving forward.

Overall, it has been a very positive experience and they provide great support for a small business where manager/owners wear several hats.

The Assure payroll system is very easy to use. They provide extensive training on the front end and support at all steps. The reports provided from payroll and tax services are very complete and easy to understand

When they changed platform, I needed to re-construct our payroll grid for entering data for payroll processing. This created a time crunch for the 1st payroll after the changeover.

The staff is incredibly friendly and helpful. The team atmosphere is amazing and exactly what our team needs. Prices are very competitive, word of mouth was great and from multiple sources. Offers live trainings with wonderful information, very inclusive platforms.

Rather than videos, handouts with step by step instructions for tasks would be great. Wish is was all on one platform, very difficult to remember which program is for what, which, which log in is needed, and the order of steps for long processes. Also, a staff directory/ handout on who ours contacts are and their roles would be very helpful.

Frustrating!! Our time clock is managed through HR for Health. HR for Health then sends the HR and time clock information to Asure to process the payroll. Having 2 companies and multiple people dividing the responsibilities of our payroll service needs has been difficult, inefficient and making question my decision to lease ADP. I am working with Asure management to try and correct these issues.

The service fee to use Asure payroll was significantly lower than my previous payroll provider ADP

The Asure portal is not user friendly compared to the ADP sight. It is difficult to determine the actual amount of staff payroll and taxes that will be deducted from my business checking each payroll period. It is very difficult to reach my Asure rep by phone, she has been unresponsive to my request for information and the last two payroll processing dates she was out of the office and unavailable to assist me with a request I had already made. I have requested another payroll account rep and I hope my experience will improve in the coming weeks.

very frustrated. Things were not set up correctly and getting help to fix is impossible. not happy but have no choice to change.

Has some good features. not much good to say

Can never talk to someone directly for assistance. Complicated and have not got it to work yet. items were not set up as requested and hard to get things taken care of if you can't talk to anyone.