Paycom
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Most Helpful Reviews for Paycom
1 - 5 of 879 Reviews
Beth
Religious Institutions, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2021
Centralizing HR
Brandon
Verified reviewer
Food Production, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
The easy way to manage and view your paycheck and schedule
The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go
CONSI didn't have any dislikes about this product.
Reasons for switching to Paycom
Easier overall program and interface with managing my schedule
Vendor Response
We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!
Replied January 2024
Ayla
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
One Stop Shop
Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop.
PROSUser-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance.
CONSMessaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for Paycom specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything.
Reasons for switching to Paycom
Needed more functionality from an HRIS/payroll provider.
Vendor Response
Ayla, we're pleased to know our user-friendly software is giving you the ability to streamline your HR and payroll tasks all in one place! We appreciate your feedback and for letting us serve your organization!
Replied February 2024
Leo
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
PGPR PayCom Review
My overall assessment with PayCom has been great, Our account manager [sensitive content hidden] is outstanding and an asset to PayCom.
PROSThe use of ease and the ability to access information
CONSWhen ordering drug screening and physicals getting the result in a timely manner.
Vendor Response
Hi, Leo. At Paycom, outstanding customer service is our top priority, and we are happy to hear Erica has been so helpful! Thank you for leaving us a 5-star review!
Replied April 2024
Cyndi
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2020
Don't waste your valuable time with this product
Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.
PROSThe time keeping modal was the easiest to use, however it still isn't super intuitive.
CONSIn 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly. * They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. *System is incredibly complex and difficult to learn. Not intuitive at all. * Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. *Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. *Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.
Reason for choosing Paycom
Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice.
Reasons for switching to Paycom
Paychex is antiquated and their service is horrible.
Vendor Response
We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.
Replied August 2020