Conversation Intelligence Software List (June 2024)

Marsview Notes is an AI-powered software that can be used to manage calls & video discussions, record meetings, and take notes throughout meetings. From phone and web conferences, the software automatically extracts insights and transcripts them seamlessly. The software connects with Zoom and captures voice and video conferences either through the web app or a phone. In a matter of minutes, it transcribes the calls and discussions. Users can save these transcripts and notes for later reference and deeper understanding. The software can be used to conduct effective meetings by individuals, small enterprises, industry experts, large teams, and organisations. Users may launch meetings, maintain all customer relations, obtain interactive transcripts, and get analytics from the software's intuitive Meetingspace all in one location. For a comprehensive experience, the automatic transcription capability records meetings in real-time and gives users clear, punctuated transcripts, speaker assignments, etc. Insights including thoughts, reactions, queries, call quality, etc. are routinely grasped by the AI engine.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

Alan In-App is an AI-powered interactive voice assistant. It helps and encourages clients of a business to find the right product for them. It supports the usage of features that attract users' attention and gives a customised voice encounter for each user, to reduce app abandonment. The platform cuts operational expenses for businesses by outsourcing low-level work to a voice command. It uses speech to onboard & educates personnel, and it improves safety by decreasing job disruptions with hands-free operations, allowing the business to run more efficiently. The platform promises to assist its users at any time, relieving helpdesk workers by quickly responding to typical inquiries, reducing wait times and satisfying customers by effectively educating consumers on goods and services. Furthermore, individuals may use voice to reaffirm and strengthen their brand image as well as market items along the user journey, which will aid in acquiring fresh consumer insights and increasing engagement.

Espressive Barista, our AI-based virtual support agent (VSA), incorporates advanced NLP and conversational AI to automate resolution of employee questions, issues, and requests with personalized responses that result in elimination of 70% of help tickets, enabling you to recoup 1.2 weeks of productivity per employee per year.

Aktify is an ideal platform for conversational AI and SMS technology designed especially for phone sales teams. The conversational AI provided by this platform lets clients hold long and meaningful conversations with their prospects, extract and deliver exactly what is wanted. These conversations can be continued with multiple prospects simultaneously and with a parallel speed to ensure that none of the enquirers is left hanging. It is a largely automated platform that takes responsibility for all of the mundane tasks associated with lead generation and conversion. With these tasks being taken care of, the human agents get enough time to divert their attention towards more concerning aspects related to present customers and their issues. With texts, there is a decreased possibility of spam and unattended messages because the AI sends only that which is of use. This increases the efficiency of the managers besides significantly increasing closing rates.

Herbie.AI is a two-way voice-enabled speaking smart assistant that provides conversationally-driven customer service both on voice and text. Herbie.AI is a full-time, multicultural and multi-ethnic AI-powered chatbot that provides 24x7x365 energetic customer service and a unified approach across 13+ social channels. It utilizes the customer's preferred language to transform business digitally. Herbie.AI is equipped with advanced and matured conversational AI technologies that enable it to provide support to customers for resolving their queries, answering their questions, and making purchases. Furthermore, it adds a fresh, friendly and futuristic branding to website. Herbie.AI can automate conversations with online visitors, employees, customers and suppliers. This chatbot can be integrated with various CRM and helpdesk systems, helping to create a personalized experience for each customer.

Introducing Cronbot.AI: the innovative platform that is transforming the way businesses handle data. This revolutionary product offers dynamic, conversational solutions to the daily tasks that bog down many businesses. With Cronbot.AI, tasks become more engaging and easier to manage. Cronbot.AI is the perfect tool for professional who want to improve their workflow. The platform is designed to integrate with existing data sets and turn them into conversations, streamlining the communication between people and computers. It also uses natural language processing to help businesses understand what's in their data sets and how to use it more effectively. It's an incredibly powerful way to make sure businesses are making the most of their data.

Business processes are being overwhelmed by the complexities of adapting new technologies. Cue makes it easy to embrace and adapt to your existing digital workflows and streamline the user journey

Sakesken works as an AI Sales Assistant for businesses. Organizational admins can trust the software as a copilot for their step-by-step sales journey. They can use it to get detailed insights about scores incurred by individual leads and their conversion metrics. Further, detailed insights and analytics let users diagnose potential loopholes and improve them on a daily basis. Salesken assures active integration with external platforms like Skype, Zoho, Pipedrive, Bluejeans, RingCentral and more, making it easier for professionals to get their lead conversion mechanics sorted out. Apart from generating leads and converting them into loyal customers, enterprises can also depend on Salesken to generate accurate feedback from the clients’ end. They can get the process completed via direct call, web conference, one-to-one business chat with agents and email facilities. Advanced dashboards featured by the software, let managers/team leaders monitor the regular performances showcased by their team members.

Wudpecker is a platform designed to make meetings more productive and efficient. With Wudpecker, can get summaries, action items, and insights quickly from any meeting with just a few simple prompts. The automated recording and transcription technology captures all the important details of the calls so that don't miss anything. Powered by chatGPT, Wudpecker produces an outlined summary for every meeting which can be easily shared across platforms like Slack, Notion, Hubspot, Salesforce and Google Docs. Team collaboration becomes easier and workflows become streamlined with the help of Wudpecker's summaries. It provides teams with better visibility into their projects, making it the perfect solution for teams looking to up their game. Wudpecker seamlessly integrates with popular team collaboration platforms such as Slack, Notion, Google Meet, Microsoft Teams and more. Make your meetings more effective and efficient with Wudpecker! It's the ideal tool for any team wanting to take their collaboration to the next level. Try Wudpecker today and experience the difference!

Sybill is a sales support programme that aims to improve the effectiveness of video meetings by assisting participants in better understanding their opponents. The programme is meant to analyse a prospect's body language during a video call to better comprehend them. The software's ability to recognise nonverbal cues throughout sales conversations leads to a better knowledge of a prospect's demands, which leads to more revenue. Each call may be reviewed by teams or individuals to see who was the most interested and who was the most disinterested. It aids in the formulation of a transaction based on what piqued the prospects' interest and what put them off. In addition, by monitoring calls using an automated system, one may manage transactions and follow prospects who are lacking interest over time to take action before it becomes too late. Furthermore, one may discuss tracks that engage with their audience and drastically enhance one's material based on what works.

MeetRecord is a tool that allows sales teams to record and analyze video calls. Businesses may enhance sales by exploiting meeting insights and optimizing performance by coaching real-time calls. MeetRecord is a conversational intelligence platform that collects data from every discussion. MeetRecord is a simple, scalable solution for recording and analyzing all online meetings in order to increase visibility, promote process and behavior changes, and have a positive influence on the bottom line. Increase transaction win-rate and pipeline growth by getting more actionable and timely feedback. Increase coaching effectiveness by identifying best practices. With real-life examples and use-cases, you can cut your onboarding time in half. Collaboration and communication within the team should be improved. Reduce Asynchronous work causes zoom fatigue. To foster data-driven thinking, provide every section of your company full access to your customers' voices. To get to your targeted objectives faster, easily share thoughts and questions with Product, Marketing, and the C-Suite.

Pickle transcribes phone/video call records, provides a data platform for simple searches, and then analyses and summarizes the dialogue for easy understanding. With your best discussions, you can improve sales performance and customer experiences. Pickle uses artificial intelligence to help you improve your sales process by finding blind spots and turning discussions into actionable information. We'll show you how to develop an army of superhuman sales and customer service representatives by duplicating your top agents. Get AI-generated summaries, transcripts, and notes automatically. Snapshots and Collections allow you to capture and share memorable moments with your whole team. Zoom meetings can be recorded automatically. You can add time-stamped notes and follow-up action items in real time, ensuring that you never forget a key information. Connect every team to the voice of your customers. Share Zoom meeting videos and notes with your entire team, no matter where they are. Concentrate on the talk rather than taking copious notes. With agenda templates, AI-generated transcripts, and smart notes all in one spot, we've got you covered.

VoiceOps is a coaching enablement software designed for call centres. Coaching enablement is an important inclusion for brands to generate higher ROI and enhanced flexible behaviours. The software is the first of its kind for it conveniently turns call centre data into measurable outcomes for the relevant teams. Better coaching enables call centre operators to produce flexible changes in behaviour and thus, make the most out of the calls they receive. Scalable coaching enablement further makes it easier for the operators as well as the executives to sift through and analyse the data. The training is essentially consistent without repetition, all directed to transform the team’s excellence as well as the outcomes it provides. VoiceOps helps in maintaining measured adherence to the call flow. With a large number of calls at a go, it often becomes confusing and difficult for the call centre people to adjust through. This is where VoiceOps comes in and helps clients to reduce their performance gaps, generating stellar ROIs.

DigitalGenius represents the future of customer support, an AI-driven platform made to automate and streamline the customer service experience. With its deep learning capabilities, DigitalGenius doesn't just parse customer conversations; it truly understands them, pinpointing customer objectives with remarkable accuracy. By tying in sophisticated automation for repetitive processes, it minimizes the need for manual input, allowing support team to focus on more complex queries. This seamless integration extends through powerful APIs, connecting effortlessly with the existing backend systems, delivering solutions that don't just the meet customers' expectations—they exceed them. DigitalGenius is changing the game for customer support, transforming it from a task-laden necessity to an automated, efficient pleasure that makes customer satisfaction an autopiloted outcome.

Zipteams offers intelligent meeting and call solutions that revolutionize customer engagement. With a focus on innovation and personalization, Zipteams provides efficient and timely responses to meet the specific needs of each customer. By leveraging the latest technology and advanced analytics, Zipteams enables organizations to deliver highly effective and personalized customer interactions. With Zipteams, businesses can improve their customer satisfaction, increase their customer loyalty, and drive their revenue growth. Zipteam's intelligent meeting and call intelligence solutions are changing the way organizations engage with their customers, delivering a superior experience and measurable results.

Convin software is an AI-powered Conversation Intelligence Software used to manage sales team understand calls to close more deals. Manage history like call information, topics & any other information that you want. Receive notifications to manage details about products and collect feedback to optimize the workflow. The software offers an advanced metrics like behavior analysis and topic duration to understand rep's performance on talking in calls. Sales Managers, Small and Medium companies make use of the software.

Modjo offers real-time conversational analysis, transforming businesses. Used by 200+ companies, Modjo increases conversion rates by 20%. It transcribes business calls, video conferences and audio files, besides storing all of this data in a CRM. Modjo helps companies receive 100% of customer information. Furthermore, businesses can highlight best practices and collaborate faster with Modjo. Every important interaction can now be highlighted and shared. With Modjo, every encounter is recorded and analysed, including conversations, note-taking, emails and subjects covered. Accessing all company data has never been easier. It helps speed up the onboarding of recruits. Furthermore, Modjo helps individuals become more relevant and effective in their training and feedback sessions. It allows automatic detection of topics, intelligent coaching recommendations. Modjo collects interactions to better understand what is said during such interactions and offers appropriate information. Whether it's the total number of calls made, the talk/listen to ratio, or the themes most discussed with the customers. Moreover, Modjo trains teams with its sales enablement tools.

ConverSight leverages conversational AI, natural language processing, and machine learning to offer Integrated Augmented Analytics solutions that bridge the gap between humans and data. Through data stories, the solutions present data in a personalized and effective manner. ConverSight's AI business assistant, Athena, connects databases, answers questions, and provides insights through four functions: Information on Demand, Automated Storytelling, Proactive Insights, and Recommended Actions. Athena reduces the time required to identify trends, enabling more intelligent decision-making. Information on Demand allows instant data retrieval, while Automated Storytelling generates narratives offering insights. Proactive Insights and Recommended Actions empower users to make informed decisions and take swift action. ConverSight's Integrated Augmented Analytics solutions streamline data analysis and facilitate smarter decision-making. Athena is a powerful AI business assistant that offers essential functions to help businesses make the most of their data.

Conversation intelligence + detailed insights = faster growth. Accelerate your team's learning and conversions with Jiminny by pinpointing the moments that matter, when you need to hear them.Jiminny is the Platform for all your customer conversations. We record, transcribe and analyze your calls & meetings in real-time so you can capture every data point important to your business and have the insights to help your team win together.