latest market analysis
in CX Services Transformation:
CX Services Transformation
Apr 22, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services Transformation services market consists of 108 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstract
NEAT analysis:
CX Services Transformation 2024
Published on: February 22, 2024 by Ivan KotzevLatest CX Services Transformation Market Forecast
Global CMS Market Forecast: 2015 - 2019
Nov 27, 2015 | Market Forecast by Vicki Jenkins
NelsonHall's "Global Customer Management Services Market Forecast: 2015-2019" consists of 64 pages. It is a comprehensive forecast of the customer management services (CMS) market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their need [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolfeatured blog posts on
CX Services Transformation:
-
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
-
Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra
Oct 04, 2023, by Ivan KotzevI spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using Ge[...]
-
Transcom Employs AI to Reinvent Multilingual CX
Aug 16, 2023, by Ivan KotzevAI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. In[...]
-
CX Technology the Growth Engine for TTEC EMEA: Q&A with Alistair Niederer
Feb 18, 2022, by Ivan KotzevOver the last several years, TTEC has been actively investing in EMEA and looking to bring its technology development and CX transformation services to the region. I spoke with Alistair Niederer, Senior VP, Head of Europe, Middle East & Africa, about the company's growth plans,[...]
-
Concentrix Acquires PK to Enhance IT-CX Intersection Play
Nov 24, 2021, by Ivan KotzevThis week, Concentrix announced its agreement to acquire PK, a U.S. CX design engineering firm, for ~$1.6bn from PE Carlyle Group. PK will add significant scale and IT capabilities in CX transformation and will enhance Concentrix’s play in the fast-growing intersection of cloud t[...]
latest blog posts on
CX Services Transformation:
-
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan KotzevPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
-
Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra
Oct 04, 2023, by Ivan KotzevI spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using Ge[...]
-
Transcom Employs AI to Reinvent Multilingual CX
Aug 16, 2023, by Ivan KotzevAI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. In[...]
-
CX Technology the Growth Engine for TTEC EMEA: Q&A with Alistair Niederer
Feb 18, 2022, by Ivan KotzevOver the last several years, TTEC has been actively investing in EMEA and looking to bring its technology development and CX transformation services to the region. I spoke with Alistair Niederer, Senior VP, Head of Europe, Middle East & Africa, about the company's growth plans,[...]
-
Concentrix Acquires PK to Enhance IT-CX Intersection Play
Nov 24, 2021, by Ivan KotzevThis week, Concentrix announced its agreement to acquire PK, a U.S. CX design engineering firm, for ~$1.6bn from PE Carlyle Group. PK will add significant scale and IT capabilities in CX transformation and will enhance Concentrix’s play in the fast-growing intersection of cloud t[...]
Subscribe here to receive
free blog alerts for this blog:
CX Services Transformation twitter coverage:
Follow NelsonHall analysts to monitor ongoing developments in CX Services Transformation
latest CX Services Transformation tracking service articles
Indra Completes Totalnet Acquisition in Uruguay
Jun 13, 2024 | Mergers and Acquisitions by Dominique Raviart
Atos to Sell Worldgrid to Alten for €270m
Jun 12, 2024 | Mergers and Acquisitions by Dominique Raviart
Atos Selects Onepoint Consortium for Financial Restructuring
Jun 11, 2024 | Mergers and Acquisitions by Dominique Raviart
NTT DATA Acquires Majority Stake in ProvenTech to Enhance SAP Capabilities in India
Jun 11, 2024 | Mergers and Acquisitions by John Laherty
Capita Partners with Amazon Connect for Cloud Contact Center Infrastructure
Jun 10, 2024 | New Partnerships by Ivan Kotzev
Cognizant to Acquire Belcan for $1.29bn to Expand ER&D Capabilities in Aerospace and Defense Sectors
Jun 10, 2024 | Mergers and Acquisitions by Dominique Raviart
Accenture Completes Acquisition of Parsionate
Jun 06, 2024 | Mergers and Acquisitions by Rachael Stormonth
Concentrix Opens Third CX Services Center in Katowice, Poland
Jun 06, 2024 | New Offerings by Ivan Kotzev
Conduent Awarded CX Services and Toll Collection Contract by RDW
Jun 05, 2024 | Contracts by Ivan Kotzev
Foundever Opens Third CX Services Center in Cairo, Egypt
Jun 04, 2024 | New Offerings by Ivan Kotzev