From the course: Customer Service: Problem-Solving and Troubleshooting

Build your customer service skills

From the course: Customer Service: Problem-Solving and Troubleshooting

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Build your customer service skills

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- If someone gave you a task of digging a trench that's 50 feet long and 30 feet wide, you would listen to those instructions and say, "Okay, those are simple instructions," but then you'd realize that digging a trench that big isn't going to be an easy job. Companies and people often give up on things that are simple because they're not easy. I'd be tempted to give up on digging that trench too. Customer service isn't easy, but it's also not rocket science. It's about doing things consistently with customers and having the right tools in your toolbox to make it simple. Just like that trench, it's simple, but it's never going to be easy. Thankfully, we can simplify things by understanding how to troubleshoot and problem solve specific customer situations. Hi, I'm Noah Fleming and I've been helping companies create long-term, sustainable, and highly profitable customer relationships over the past decade. In this course, I'm going to show you a number of common sense customer service approaches, how to diagnose and validate a customer's concerns, I'll teach you some troubleshooting techniques, and then we'll bring it home with a few pointers on how to stay calm in challenging situations. By the end of this course, you'll have your very own customer service playbook. Let's face it, a lot has changed in the world over the past couple of years. How we communicate with customers has dramatically changed and we're going to learn how to troubleshoot and problem solve even the most obscure of those customer challenges. I'm so glad you're here. Are you ready? Let's get to it.

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