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AI agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

Latest stories

Article
7 min read

May new integrations bring success

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
5 min read

Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego

In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.

Article
13 min read

Employee recognition: Why it matters + how to deliver it

Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.

Article
5 min read

What is the Zendesk Marketplace? How to find the best apps for your business

The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.

Article
1 min read

Agent performance: What it is + 25 metrics to track

Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.

Article
4 min read

Why AI agents mark a massive change in CX

Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.

Podcast
2 min read

Building AI-powered experiences for humans—with Upwork’s Brent Pliskow

With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.

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