Best practices
Strategies, how-tos, and ideas to inspire you.
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Latest stories
Article
7 min read
May new integrations bring success
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
5 min read
What is the Zendesk Marketplace? How to find the best apps for your business
The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.
Article
1 min read
Agent performance: What it is + 25 metrics to track
Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
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