AI and automation
From bots to intelligent workflows, see how AI is transforming business.
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Latest stories
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
Podcast
2 min read
Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Article
9 min read
AI-powered efficiency for startups
What startups can do now to set a good foundation for the future.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
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