Executive insights
Access free reports and tips from leaders in the industry.
Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
Latest stories
Article
3 min read
4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.