Posted by Phil Sharp, Product Manager

(Cross-posted on the Gmail Blog.)

We're always trying to make Gmail faster and easier to use, so today we're introducing a completely redesigned compose and reply experience that does just that.

Faster
How many times have you been writing an email and had to reference something in another message? Saving a draft, opening the old email, and then reopening your draft wastes valuable minutes. The new compose pops up in a window, just like chats (only larger).


This makes it easy to reference any other emails without ever having to close your draft. You can even do a search or keep an eye on new mail as it comes in. And because the compose window works the same way as chats, you can write multiple messages at once and minimize a message to finish it later.

Easier to use
The new compose is designed to let you focus on what's important: your message. The controls are still there when you need them but get out of the way when you don’t. We’ve even added some new features like the ability to easily insert inline images and have more to come.

And, when you add recipients to your message, you'll see profile pictures of your contacts in autocomplete helping you find the right person faster. You can also drag and drop the new address chips between to:, cc: and bcc:. When you’re done adding recipients, the address area collapses automatically to get out of your way.


You’ll also see these same changes when you respond to a message. The reply experience has been designed to fit better inline as part of your conversation -- replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.

We're rolling out a preview of the new compose and reply today. After we've added some finishing touches over the coming months, we’ll enable it for everyone.

Posted by Jonathan Rochelle, Director of Product Management

(Cross-posted from the Google Drive Blog.)

Google Drive is a place where you can create, share, collaborate and keep all your stuff. Of course, there are times you want to start a new document right away–say, to take notes in class or prepare a last-minute presentation for your boss.

To make it even easier for you to create stuff quickly, Documents, Spreadsheets, and Presentations–now called Docs, Sheets, and Slides–are now available as apps in the Chrome Web Store. Once installed, shortcuts to these apps will appear when you open a new tab in Chrome.


If you use a Chromebook, you’ll see Docs, Sheets, and Slides in your apps list by default following the next update to Chrome OS in a few weeks.

Posted by Patrick Donelan, Software Engineer

(Cross-posted from the Google Drive blog.)

Getting things done with others would be much easier if everyone was sitting right next to you. But since that’s rarely the case, we’re always updating Google Drive to make it easier to collaborate with others, no matter where you are or who you’re with.

Today we’re bringing the discussion functionality that’s already in documents and presentations to spreadsheets. If a cell has a comment in it, you'll see an orange triangle in the upper right corner and when you hover over the cell you'll see the full discussion.


The total number of comments are also tallied up at the bottom of the screen on the sheet tab, and hovering over the comment icon shows all the comments on that sheet.


And just like you’re used to with comments elsewhere, you can +mention someone to automatically include them in a discussion and send them a notification via email – and they can even reply to the comment without leaving their inbox.

Any comments that were created in spreadsheets before today are still available and saved as “Notes”. These are shown in your spreadsheet using a black triangle in the corner of the cell to differentiate them from the new discussion-style comments. You can also create new notes from the “Insert” menu if you need to leave a quick annotation on a cell.

We hope discussions makes working in spreadsheets with others more fun and productive, and we look forward to making even more improvements to collaboration in Google Drive.

Posted by Priya Mathew, Google Apps Senior Strategist

Google Apps domain admins have access to a new tool – Gmail log search – that increases visibility into their email traffic. This feature in the Apps control panel allows domain admins to search through the Gmail delivery logs to investigate email delivery and traffic questions. Many domain admins have requested a self-service tool like this, and Gmail log search will make it easier to answer questions like: What happened to an inbound or outbound message? Was a message sent to my domain and marked as spam? Which users sent or received a specific message?

The information that is available in the log search feature includes:

• Basic message information like Sender, Recipient, Subject, Date and Message-ID
• Attachment size
• Total transit time
• Delivery status

This Gmail log search feature was built using Google BigQuery, a Google Cloud Platform product that allows developers to store and query large amounts of data. We chose BigQuery because it can analyze multi-terabyte data sets with billions of headers to deliver precise results in just a few seconds. Gmail log search will help domain admins have the same type of visibility into the operations of Google Apps that they are used to from the legacy, on-premise email systems.

Gmail log search will be available starting today to Google Apps for Business, Education and Government customers, and will roll out to all domains over the next few weeks. Learn more about the feature in the Google Apps Help Center.

Posted by Jack Halprin, Head of eDiscovery, Google

In March 2012, we launched Google Apps Vault, bringing enterprise-class information governance to Google Apps. Vault delivers retention, archiving and eDiscovery capabilities for email and chat messages, enabling businesses of all sizes to access and manage business-critical information. Vault offers true manage-in-place capabilities by applying retention policies directly to the Google Apps data, without the need to move, export, or create a copy of data in a separate location.

Google Apps Vault already archives, searches and manages messages in all languages that Google Apps supports (50+). Now the Google Apps Vault user interface is available in 28 languages, including double-byte languages like Japanese, Chinese and Arabic. This new, global Vault interface enables customers worldwide to more easily access and manage their data, further reducing the costs and risks that businesses today face.

"Google Apps Vault offers compelling capabilities and value for businesses around the world in preparing for litigation, investigation, and managing day-to-day business. Vault integrates seamlessly across the evolving Google platform while integrating with business and industries of all sizes. This is a key component in our forward thinking strategy to drive down costs and provide enhanced client service."

- Eric Hunter - Director of Knowledge, Innovation & Technology Strategies at Bradford & Barthel, LLP

Google Apps Vault is available for new and recent Google Apps for Business and Education customers. Existing customers will be able to deploy Google Apps Vault later this year.

Posted by Sumeet Pannu, Site Reliability Engineer Manager

Editors note: This post is part of a series that explores the top ten reasons why customers trust Google with their business data. A complete top ten list can be found here.

People expect their email and productivity tools to just work, and we’re very proud of the reliable services we’ve been able to give our customers. Last year, Gmail was up and running 99.984% of the time, and in the first half of 2011 we’ve delivered 99.99% availability—that’s less than 5 minutes of downtime, on average, per month.

But we aren’t perfect, so providing you with information on how our apps are performing is very important to us, and we’re committed to being transparent with you in the event that something goes wrong.

To this end, we’ve developed a new Apps Status Dashboard that we believe will give you accurate information faster. The former day-by-day design will be replaced by the new dashboard which gives a more clutter-free status with a single, continuous timeline.

The new dashboard shows only service disruptions and outages. The size of the dot will indicate the length of outage and the color will indicate the severity. The dot to the left of the service name will show the current status of the service.


When you click on one of the yellow or red dots in the timeline, you’ll see a single transcript that will display all the status messages until final resolution—even if the outage spanned more than a single day. There will now be a single URL that describes the issue and resolution for the entire outage.


As before, the dashboard is visible to everyone on the web—there’s no username or password required. We hope you’ll find this new presentation of Google Apps status to be even more accessible and useful, and please share your feedback in the comments below.

Posted by Rajen Sheth, Group Product Manager, Chrome for Business

A few weeks ago at Google I/O we announced a new kind of computer: Chromebooks. Chromebooks are fast, secure and simple to manage. Users like the easy, instant access to all of their computing needs without the complexity of traditional PCs. And if you’re a business or school, they’re extremely cost-effective.

With today’s announcement that the new Google Chromebooks are available from our partners, we’re officially open for business. For businesses and schools, we’re offering a subscription that includes the Chromebook, a web-based management console and 24/7 support from Google starting at $28 per month/user for businesses and $20 per month/student for schools.

To learn more, please contact our sales team.

Posted by Teresa Wu, Community Manager

(Cross-posted from the Google Docs Blog.)

You make Google products what they are -- and the feedback you share with us every day helps shape the future of our products. We’re always listening to your requests via blogs, Twitter, our forum, and other channels, and for the next two weeks, we’re bringing back a more structured way to get your input on Google Docs by opening up our Product Ideas page.

On this page, you can submit your ideas, read other users’ suggestions, and vote up your favorites. We’ll use the top ideas to help us prioritize our development in the coming months. After the two-week period, we'll follow up with a blog post summarizing the results. While we may not work on all of the top ideas immediately, we’ll let you know which of the ideas we’re working on.

We hope you’ll use this as an opportunity to help us prioritize the Google Docs features which are important to you -- for your business, in the classroom, or at home. Start submitting your ideas, big or small -- we look forward to hearing what you have to say!

Editors note: We’re specifically looking to hear your Google Docs product ideas and suggestions. If you’re seeking help, please post your support questions to the Help Forum. Off topic submissions may be removed.

Posted by Rajen Sheth, Group Product Manager, Chrome for Business

Today at Google I/O we unveiled the first Chromebooks. These mobile devices are a new kind of computer designed specifically for people who live in the browser. Chromebooks are made for people seeking uncompromising speed, simplicity and security, while providing features that will delight the IT department, too. For businesses and schools, we’re offering a subscription that includes the Chromebook, a web-based management console and 24/7 support from Google starting at $28 per month for businesses and $20 per month for schools.¹

The concurrent rise of cloud computing and powerful devices like smartphones and tablets is dramatically changing the way we work. But to date the innovation has stopped at the PC. We still worry about crashes, long boot times, software incompatibilities, endless program updates, outdated hardware, viruses, and all the other headaches associated with a personal computer. What’s more, managing a PC is expensive when you include setup, maintenance and security - not to mention the lost productivity when things break. According to Gartner Research, the total cost for a desktop computer is between about $3,300 and $5,800 per year and laptops can cost even more.²

Chromebooks relieve these pains. They boot in 8 seconds, resume instantly and have WiFi and optional 3G so that users can always stay connected. Since Chromebooks update automatically, the software gets better over time, delivering the latest features as soon as they are released. Chromebooks are the first PCs designed with ongoing security threats in mind, which is critical for businesses. Chromebooks employ the principle of “defense in depth” to provide multiple layers of protection, including sandboxing, data encryption, and verified boot - to help keep your organization safe.

We also recognize that organizations want to centrally manage their Chromebooks, so we’re happy to announce we’re making this easy, with the ability to control accounts, applications and devices from a single web-based console. The new Chromebooks pricing model and simple, central maintenance means that Chromebooks are far more cost-effective than traditional PCs. Companies can save thousands of dollars per employee each year!

The browser is the platform
Chromebooks arrive as the browser is rapidly replacing the desktop as the platform for business applications. 85% of new software vendors will be focused on developing web-based apps by next year, and pretty much all software innovation takes place in the browser today.³ Typically businesses would have to rewrite or repurchase applications when moving to another operating system – not with Chrome OS! Chromebooks work with your existing web apps, browser-based apps behind the firewall and we even have a solution for your desktop applications via our collaboration with Citrix. By navigating to an HTML5-based version of Citrix Receiver, users can access virtualized applications such as Adobe® Photoshop® right from the browser.

We believe that a combination of web and virtualized apps will suit most business users today; in fact, a recent survey we commissioned found that two-thirds of companies could already switch the majority of their employees to an exclusively browser-based computing environment.⁴

What we learned from the pilot program
Since December more than 50,000 organizations have applied to our pilot program for testing Chromebooks. Participants ranged from the Intercontinental Hotels Group, Logitech® and MeadWestvaco to KIPP Academy and the City of Orlando. We heard from sales managers that the long battery life and integrated 3G helped them work more often from more places. Teachers told us that fast boot times and a reliable operating system meant more time to teach not troubleshoot. And IT administrators reported that Chromebooks were easier to manage and reduced security concerns, especially around viruses and the loss of sensitive data.

How to get your Chromebooks
Starting today, businesses and schools can contact Google regarding Chromebooks for Business and Education. This hardware and software as a service includes the Chromebooks themselves, a web-based management console to remotely manage users, applications and policies, full enterprise support, device warranties and replacements and regular hardware refreshes. Initially Chromebook subscriptions will be available in the US, UK, France, Germany, Netherlands, Italy and Spain, and we’ll be bringing them to other countries soon.

Learn more about Chromebooks for Business and how pilot customers are using them.

You can also join us for a live webinar on Chromebooks for Business and Education on Thursday, May 19, 2011 at 9 AM Pacific Time. Register here.

Posted by Greg D’Alesandre, Senior Product Manager, Google App Engine

Editors note: Today we’re at Google I/O, and we have a few announcements about how we’re making our developer tools more available and better for businesses. The first, below, summarizes important improvements to Google App Engine.

Google App Engine, which provides the ability to develop and host applications on Google’s infrastructure, has gained momentum quickly since it launched as preview status in 2008. More than 100,000 developers use App Engine every month to deliver apps that dynamically scale with usage without the need to manage hardware or software. App Engine now hosts more than 200,000 active apps that serve over 1.5 billion site views daily.

Over the last three years, we’ve collected great feedback from our customers and now believe that the biggest thing we can do to help them is to graduate App Engine from preview status. When App Engine graduates from preview status, which we expect to do in the second half of this year, we’ll add additional enterprise-grade features that allow us to support many more business application scenarios. Graduation from preview status also indicates Google's a longer term commitment to the product and establishes a deprecation policy whereby we will support prior versions of product APIs for a guaranteed amount of time, allowing applications written to prior API specifications to continue to functioning.

Today, we’re moving forward with our business focus with the release of App Engine 1.5.0 which includes Backends, improved Task Queues, and more:

• With Backends, App Engine can now support applications that require long running and high memory processes. This feature allows for new classes of applications such as report generation apps and custom search engines to be hosted on the platform.
• The improvements to Task Queues allows for applications to control how tasks are executed and easily share the work using the new REST-based APIs. This API access expands App Engine’s compatibility with other on-premise and cloud services, furthering our commitment to an open development platform.

In addition, when we take App Engine out of preview in the second half of this year, we will provide a 99.95% uptime service level agreement, operational and developer support, offline billing, and a new Terms of Service agreement geared towards businesses. We will also introduce a new billing structure for App Engine based on more transparent usage-based pricing.

We’re announcing these features and pricing changes in advance so that our customers have time to review. Adding business features will help App Engine meet a broader set of needs and the new, more transparent pricing model will help customers better align their App Engine investment with their business goals. Learn more about these changes on the App Engine Blog.

Posted by Steve Bazyl, Google Apps Marketplace team

As the Google Apps Marketplace continues to grow, finding the right apps to run your business among the hundreds available becomes more challenging. Today we’re kicking off a new effort to help make that process a little easier, and offering some of our own personal picks of apps we think are worth checking out. A few times each month via Twitter, we’ll highlight an app that offers a combination of great functionality, ease of use, and deep integrations with Google Apps that can save valuable time. We’ll use the Twitter hashtag #mpstaffpick to make these easy to find.

Our first staff pick is Mavenlink, a custom-branded project management solution that allows teams to collaborate online, share files, track time, invoice, and make or receive payments, all inside one end-to-end app. Google Apps users can also easily share documents, access contacts, and track projects on their calendars.



If you’re in need of a great project management app, give Mavenlink a try. And if you happen to be at Google I/O next week, you can meet the Mavenlink team in our Developer Sandbox.

To stay up to date and hear about our next pick, follow us on twitter at GoogleAtWork.

(Cross-posted from the Google Docs Blog.)

We’re excited to announce that you can now upload images to Google spreadsheets. From the Insert menu, select Image... Then, choose an image file to upload into your spreadsheet.


With this feature, you can upload an image already stored on your computer, search for an image online, or add personal photos directly from one of your Picasa Web Albums.


Let us know what you think in the Google spreadsheets forum!

Posted by: Nick Santo, Staff Software Engineer

With this new app it’s easy to filter and search for your content across any Google account, then jump straight into editing docs using the online mobile editors. The app also allows you to easily share items with contacts on your phone, right from within the app.
Posted by Reuben Kan, Software Engineer

Last month, the Google Apps Marketplace turned 1 and we looked back on our first year providing integrated web applications for Google Apps users. To kick off our second year, we welcome you to this month’s App Tuesday to explore the many new apps we have we have to offer.

To help make application discovery easier, last week, we also introduced a Marketplace feature that allows any Google Apps user to request that their administrator install an application for their organization. This new feature means that every Google Apps user can now help their organization discover and deploy the right web apps.




As always, all Marketplace apps offer single sign-on convenience and hassle-free access through the universal navigation bar. Many go even further by integrating with your Google Docs, Google Contacts, Google Calendars and more to improve your productivity.

This month we welcome more apps from long-time vendors, Zoho and SADA, as well as fresh apps from many new ones:

• Assistly is a helpdesk tool that allows teams and entire companies to support customers via email, phone, chat, web, Facebook and Twitter.
• WorkETC combines CRM, project management, billing, sales and more with a powerful automation engine to help small businesses.
• Orangescape is a visual development platform for building and deploying business applications on Google App Engine.
• SADA Audit Tool is a centralized admin tool that gives you an overview of how resources (Docs, Sites, etc.) have been shared externally.

You can browse all of our newest apps in the Google Apps Marketplace. Now everyone can use the Marketplace to discover new apps — and directly install an app if you’re the domain admin or send a request if you’re not.

Posted by Harrison Shih, Google Apps Marketplace Team

Millions of businesses are experiencing radical productivity gains with web-powered tools, and today Google Apps collaboration is ready for every employee. We’re bringing multi-person, simultaneous editing to the Microsoft Word, Excel and PowerPoint applications that coworkers may still need from time to time. More people will be able to achieve a 100% web future entirely in Google Docs after learning the benefits of web-powered collaboration within traditional software.

Google Cloud Connect for Microsoft Office is now available to all users worldwide, letting two or more people work together on the same file at the same time in Microsoft Office 2003, 2007 or 2010 on Windows PCs. For example, you can edit a Word document’s table of contents from Dublin while coworkers adjust formatting and make revisions from Denver. Instead of bombarding each other with attachments and hassling to reconcile people’s edits, your whole team can focus on productive work together.



Google Cloud Connect vastly improves Microsoft Office 2003, 2007 and 2010, so companies can start using web-enabled teamwork tools without upgrading Microsoft Office or implementing SharePoint 2010.


Comparison of collaboration alternatives

Today we’re also introducing the 90-Day Appsperience program globally so businesses encumbered with 1990s technology can experience modern collaboration and the burst of productivity that’s possible now. Whether you manage IT for your whole business, lead a department, or manage a complex project like an industry event, a nominal fee covers 90-day unlimited use of Google Apps collaboration plus hands-on support from Google experts. To help companies measure the productivity impact of better teamwork -- and ultimately pay for what they really need instead of desktop software that could sit on the shelf -- the new collaboration dashboard in the Google Apps for Business and Education control panel provides aggregated activity metrics to administrators. Both Google Cloud Connect and this collaboration dashboard are available in English, with many more supported languages to follow soon.


This year we look forward to bringing you countless stories on the Google Enterprise Blog from schools, businesses and other organizations that are becoming much more productive with Google Apps. To get the wheels turning, check out the transformation that’s speeding ahead at Mazda Raceway Laguna Seca.

Join me for a live webinar on March 3rd, 2011 at 10am PST / 1pm EST / 6pm GMT to learn more about Google Cloud Connect and the 90-Day Appsperience program. Register to attend the live event.

Posted by Shan Sinha, Google Apps Product Manager

Update: Many of you have also asked about availability for Macs. Unfortunately due to the lack of support for open APIs on Microsoft Office for Mac, we are unable to make Google Cloud Connect available on Macs at this time. We look forward to when that time comes so we can provide this feature to our Mac customers as well.

Adoption of Google Apps is accelerating around the world with over 3 million businesses that have gone Google. Google Apps Authorized Resellers play a critical role in helping businesses get started. As our partner community has more than doubled in the last year to over 2,500 partners in over 70 countries, partners have been seeking opportunities to demonstrate their expertise and competence to a growing customer base.

We are therefore happy to announce the Google Apps Certification Program, which recognizes IT professionals for demonstrated abilities to sell, deploy, develop, and support Google Apps. Available today globally, is the first of these certifications, the Google Apps Certified Deployment Specialist, which certifies IT professionals who have demonstrated the fundamental knowledge and skills required to migrate to, configure, and deploy Google Apps.

“As we continue to build out our global Google Apps practice, it is essential for us to differentiate ourselves and to gain recognition for the great depth of Apps expertise we have developed with so many customers. The Google Apps Certification Program will help generate new client interest by highlighting our commitment to offering the highest-value consulting services to the market," explains Jon Hallett, CEO of Cloud Sherpas, a Google Apps Authorized Reseller.

Like Google Apps, this certification is 100% web – any IT professional with a browser and an Internet connection can register to take the online proctored exam. It is available in English now, and will soon be available in additional languages. To learn more, go to certification.googleapps.com.

Posted by Stephen Cho, Director, Google Apps Channels

The education technology space has seen an explosion of new offerings in the past few years. What has been missing is a centralized platform for schools and universities to easily evaluate and utilize web apps. Today we are excited to launch an education category in the Google Apps Marketplace designed specifically to help schools and universities easily discover and deploy new web applications that integrate with their existing Google Apps accounts.

The new education category includes over 20 applications from 19 vendors ranging from learning management systems (LMS) to student tools and teaching aids – all of which integrate with Google Apps for Education. Each app can be accessed through single sign-on and the Google universal navigation bar and many offer deeper integrations that synchronize with Google Calendar and Documents.

This new education category will make it easier for schools to have more web apps at their fingertips, including popular existing apps such as Aviary, Grockit, and LearnBoost as well as the new apps launching today.



Learning Management
Now faculty can bring their classroom management to the cloud with apps such as:

• Haiku: an LMS that allows teachers to create media-rich class websites, give and auto-grade assessments, annotate assignments and interact online with students.
• LearnBoost: an all-in-one gradebook and lesson plan software for teachers that includes tools to visualize data and student performance.
• And other classroom management tools such as eduARC, Class.io, PlanbookEdu, ThinkWave SIS and Applane SIS, gradebooks such as Engrade and ThinkWave Gradebook, and assessment tools such as EduBrite and RCampus iRubric.

Learning Aids
Teachers can help student learn more effectively with web-based learning aids like:

• BrainPOP: an app that offers animated, curriculum-based content that enhances student learning in numerous ways, from illustrating complex concepts to reviewing before a test.
• DreamBox: a tool that helps students learn math through interactive lessons and gives teachers reporting dashboards to monitor individual student progress.
• And other teaching aids like Grockit, BuzzMath and LearnThatWord.

Student and Admin Tools
Administrators and students can tackle other education needs with even more tools:

• EasyBib: an automatic bibliography composer that helps students format sources quickly and accurately to cite in papers.
• Digication: an online e-Portfolio creation tool that helps students share and showcase their work and achievements online.
• And other student and admin tools like Aviary, Edutone Sakai Connector, Edutone Moodle Connector, Leveled Library and Rcampus e-Portfolio.

Thousands of universities, colleges and K-12 schools around the world with over 10 million users already deploy Google Apps in their classrooms. The applications we're introducing today into the new Marketplace education category are just the beginning. We look forward to expanding and strengthening our offerings as we continue to add new education tools, including web applications by Blackboard, Knewton and the Khan Academy already on the way.

To learn more about the education category of the Apps Marketplace – and hear directly from the developers of these applications – register to attend live Google webinars and Q&A on Wednesday, February 2nd.

Manage your school in the cloud with the Google Apps Marketplace
Featuring classroom management tools Haiku and LearnBoost
Wednesday, February 2, 2011
10:00 a.m. PST / 1:00 p.m. EST
Register here

Help students learn more effectively with the Google Apps Marketplace
Featuring web-based learning tools Grockit, BrainPOP, and DreamBox
Wednesday, February 2, 2011
4:00 p.m. PST / 7:00 p.m. EST
Register here

Posted by Dennis Troper, Director of Product Management, Google Apps Marketplace