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Posted:
Posted by Brett McCully, Google Cloud Platform Team

Support is as important as product features when choosing a platform for your applications. And let’s face it, sometimes we all need a bit of help. No matter which Google Cloud Platform services you are using—App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery, etc.—or what time of day, you should be able to get the answers you need. While you can go to Stack Overflow or Google Groups, we realize some of you may need 24x7 coverage, phone support or direct access to a Technical Account Manager team.

To meet your support requirements, we’re introducing a comprehensive collection of support packages for services on Google Cloud Platform, so you can decide what level best fits your needs:

  • Bronze: All customers get access to online documentation, community forums, and billing support. (Free) 
  • Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month) 
  • Gold: In addition to Silver, you'll receive 24x7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month) 
  • Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)

Sign up or click here to find out more information about the new Google Cloud Platform support options.
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Posted:
Posted by Helen Casabona, Google Apps documentation team

Finding information should be as simple as using a great product. That's why we created support.googleapps.com—an easy-to-use website where you and your employees can find everything you need to make the most of Google Apps in your organization. In addition to 24/7 phone support, we now offer a complete collection of documentation, training, and self-help resources available at one convenient location. You can visit the site whether you need to set up a new app, troubleshoot a calendar issue, train your users, or talk to a support rep.


Give your employees tips for the workplace
You and your employees can go to the Using your apps section of the site to find helpful information tailored specifically for using Google Apps in the workplace. Here, you’ll find guides on switching from your old email program to Gmail, calendar tips for administrative assistants, steps for setting up mobile access or a shared inbox, and other essential information for business users.

Get ready for upcoming launches
Visit the What's new? section for a schedule of new Google Apps feature and product launches. You’ll not only learn about important updates like the release of Google Drive or the new Gmail compose experience, but you can get tips and training resources for rolling these changes out to your users.

We believe that good support is a core component of Google Apps and hope that by placing these resources at your fingertips, everyone in your organization can find helpful answers, solve problems, and learn new ways to benefit from Google Apps. Check out the new site now at support.googleapps.com. Enjoy!
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Posted:
Posted by Fred Beckebanze, Manager, Google Apps Technical Solutions Engineers

Business is moving to the web. The web allows organizations of all sizes to get stuff done from anywhere, and work better together. The Chrome browser helps businesses get onto the web securely and quickly – and today, we’re adding phone and email support for Chrome for Google Apps customers.

Moving forward, Google Apps for Business, Education and Government customers may contact Google via phone or email to receive support on Chrome installation, functionality, security, browser policy settings and Google Apps interoperability for Windows, Mac OS X and Linux.

With Chrome you can securely sync your bookmarks, apps, settings and open tabs across devices – useful for the 98% of us who move between screens throughout our day. Google Apps also work great with Chrome, as features like offline document editing, desktop notifications and homescreen apps are currently only available in Chrome.

If your organization uses a legacy app that isn’t compatible with Chrome, we suggest adopting a dual-browser strategy. The costs of using an old browser can range from reduced speed and feature gaps to exposure to critical security holes – far greater than the costs of supporting a second browser.

Editor’s note: For Apps organizations running Windows, download the Microsoft Installer version of Chrome and centrally configure and deploy it to your employees. For organizations that support multiple operating systems, users or IT can download the Chrome client directly.

Join us for a Google+ Hangout on Air on Wednesday, October 3 at 11am PDT (2pm EDT) to review new Chrome features and deployment practices for Google Apps customers. Go to the Google+ Your Business page at the start time and you’ll be tuned in.

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