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Posted by Claire Hatton, Industry Director, Google Australia

(Cross-posted on the Google Australia Blog)

Editor's note: Today's post comes to us from Down Under where a new report from Deloitte Access Economics Australia highlights finds that there is a direct link between workplace IT and employee satisfaction.

In the last few years, forward-thinking businesses have come to the same conclusion: it’s not only perks and pay that matter when it comes to attracting and keeping top talent. Up-to-date IT systems that support and encourage collaboration are also very important.

In the last year we’ve seen companies like Woolworths, Fairfax and Dick Smith move their communication and collaboration software to the cloud. These businesses cite the benefits of being able to have their remote teams work on the same document in real time, have editorial meetings via video conference or give their casual staff access to company updates and videos via their mobile phones.

Today, for the first time, we’re starting to get a clearer picture of the bottom-line benefits of giving employees the kind of IT systems that make them happy and productive. A new report from Deloitte Access Economics Australia now shows a direct link between flexible IT policies and employee satisfaction and retention.

Deloitte’s The Connected Workplace — War for talent in the digital economy shows that:


  • Employees who are happy with their workplace IT are one third less likely to leave the company than those who are unhappy. 
  • Large companies with 500 employees could save up to $350,000 annually simply by investing in flexible IT policies. Over a ten year period this amounts to $2.6 million. 
  •  Similarly, small businesses could save up to $22,000 a year by investing in flexible IT policies.

The Connected Workplace report comes at a time when Australian and New Zealand business leaders are experiencing a critical shortage of skilled employees. According to the Australian Bureau of Statistics, 20% of businesses reported that an inability to find skilled workers within the labour market or within their company was a barrier to innovation.

Deloitte found that the businesses whose employees were most satisfied with their IT policies had a few characteristics in common. They allowed people to bring their own devices to work. They permitted access to social media while on the job. They let them work from home. They encouraged them to use collaborative technology.

The report also found that when people are given the opportunity to use their workplace IT to do personal activities, they spend an equal amount of time at home doing work tasks. So every 30 seconds an employee does something besides work will be balanced out by another half-minute of productivity later in the day.

Around the world, businesses are finding that it pays to be more flexible and let employees collaborate and work in whatever way suits them best. This includes more than 5 million businesses that now use Google Apps for Business to work from anywhere, anytime on any device. Businesses looking to win in the war for talent may find the same.
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Posted by Kevin Gough, Google Enterprise team



Google and salesforce.com share a similar vision for cloud computing and we’ve teamed up over the years on a number of joint initiatives, including integrations between AdWords, Google Apps, Google App Engine and Salesforce offerings. This week, salesforce.com is hosting their Dreamforce cloud computing industry event, and we’re happy to be one of the sponsors.



If you’re going to be at Dreamforce this year, come get an update on Google’s products and cloud vision in one of our conference sessions.



And if you’re in the Bay Area during the conference (8/30 - 9/2), but haven’t yet registered for it, good news, the Dreamforce keynotes, super sessions and the expo sessions are now free, so consider registering and coming on by.



Google sessions to attend



Super Session: 3 Million Google Apps Customers: Strategies for Mobile & Social at Work

Date: Thur, 9/1, 2:45 - 3:45 pm

Location: Yerba Buena Center for the Arts - Novellus Theater

See Google products in action, including new mobile and social tools, and hear our customers share their successes and what they’ve learned during cloud adoption. If you're one of a lucky few, you may also walk away with a new Chromebook.



Keynote: Eric Schmidt

Date: Thur, 9/1, 4:30 pm - 5:30 pm

Marc Benioff will hold a fireside chat with Eric Schmidt, Executive Chairman of Google, on topics ranging from the evolution of the social enterprise to technology policies necessary to stimulate economic growth.



Chromebooks for Business

Date: Wed, 8/31, 5:00 - 6:00 pm

Location: Moscone West - 3020

Hear how organizations are putting Chromebooks to use and see demos of new Chromebooks, included tools to manage Chromebooks across an organization, and features from our collaboration with Citrix.



Register for Google sessions on the Dreamforce agenda builder. Attendee login.



Expo



Come by booth #611 on the expo floor to try out our latest Chromebooks and ask questions of Google product specialists.



We hope to see you at Dreamforce!
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Today, we're introducing a new feature for Google Postini Services: Message Log Search. This feature delivers the search and analysis capabilities normally available with on-premise solutions, but without the associated complexity or maintenance.

When messages pass through the Postini service, header and transaction data about these messages is stored in a log. Previously, admins only had access to this data through customer support. With the Message Log Search feature, email administrators can now easily run searches on these logs and drill down to the details about how specific messages were processed.

For example, admins can view the disposition of messages, such as whether a message or group of messages was delivered, quarantined, archived, or encrypted.

Say an admin was checking the delivery status of all inbound emails from Matthew Smith:


Message Log Search returns results which include who received the message, date/time, disposition, and more. Click the image below for full view.


Customers trying a beta version of Message Log Search have found many useful, time-saving applications for the feature. For example, Dave Lugo at Affiliated Computer Systems is "very happy" that Message Log Search helps him track errant emails and easily resolve the "they didn't get it / we didn't get it" tickets he receives from his users. Joe Stark at HeidelbergCement uses log searching to "proactively search for problem senders" and block them entirely from his network.

Other customers have found that the Message Log Search interface is "very fast and responsive," and helps them to determine the effectiveness of new content policies and gain insight into traffic patterns across their organization.

These are a few examples that illustrate the flexibility and power of Message Log Search, and starting today, you can try the feature for yourself. Message Log Search is now available through the Postini service administration console to Postini and Google Apps Premier Edition customers.

For more information on Google Postini Services, please visit www.google.com/postini.

Note: Message Log Search data is managed and stored in Google datacenters pursuant to the privacy and data confidentiality provisions spelled out in our customer agreements. The message security service stores information about messages in a log, such as how it is processed, but does not store the content of messages.

Posted by Gopal Shah, Google Postini team
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Editor’s note: Our guest blogger today is Matt Hough, Director of Global IT for Mattson Technology, a company that designs, manufactures, and markets semiconductor wafer processing equipment used in the fabrication of integrated circuits (NAND, RAM and LOGIC). Matt will be speaking on a live webcast this Thursday, December 10, at 2:00 p.m. EST / 11:00 a.m. PST / 7:00 p.m. GMT (registration will occur on a third party site).

Mattson’s headquarters are in Fremont, California, but we have offices in Germany, Canada, Korea and Taiwan. Our IT staff supports 600 users with a wide variety of needs, from engineers/designers, to sales, manufacturing and customer support in India.

We wanted to put more power in users' hands and, as an IT team, get away from administering basic functions so we could focus on the business and run a leaner operation. For email, we had Microsoft Exchange and we calculated it was costing us $172 per user per year. The speed internationallywasn’t that great because our Exchange servers were in Germany and people had to have VPN access.

We compared Google Apps Premier Edition to messaging solutions from Microsoft (too expensive) and Cisco (also out of our price range). Migration is a distant memory because it was relatively easy and required only a day of training.

Google Apps was a pleasant surprise, if you think about what you get for $50 per user per year ($4.17/month). The security is great and, in addition to email and calendaring, it also provides us with an online knowledge database created using Google Sites. Previously, our engineers and other groups put resolution documents or published articles on network file shares. Today, they use Google Sites to create websites by product to host documents related to new engineering releases and engineering problem-solving documents. We use this information in the field to quickly diagnose issues.

We went from silos of knowledge to a transparent online community that allows everyone to share and contribute information. As another example, we built a site to collaborate on customer issues that features video chat and shared documents. Now we can address customer issues more quickly.

Google Apps has changed the way we do business – we’re even looking to extend ERP to the web. We turned off four servers and we’re communicating better than ever before. We’re more organized. We don’t lose emails, and we no longer spend time looking for them. Google translates everything for us in all the languages we operate in, which is huge. The biggest benefit is that our productivity has increased because we're collaborating a lot better.

Our CEO and CFO love Google Apps. In fact, the CEO sent us an email saying, “I'm so glad you're moving our company forward,” and our CFO tells me all the time how much he appreciates easy access to what he needs from wherever he’s traveling. As an IT person, I feel proud. We have bragging rights now because we’ve implemented something that helps us work together better – while at the same time cutting our capital expenditures.

I will be speaking on a live webcast on Thursday. I invite you to join us with your questions.

Thursday, December 10, 2009
2:00 p.m. EST / 11:00 a.m. PST / 7:00 p.m. GMT
(note that you will be directed to a third party registration page)

Posted by Serena Satyasai, Google Apps team

Find customer stories and research product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.




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In large enterprises today, employees and administrators are trying to make sense of the volumes of content created by and living inside their companies, and quite a few of these organizations are turning to enterprise content management (ECM) systems. According to Forrester Research, ECM license revenue was projected to reach $3.9B in 2008.

Yet, over the past few years, as companies have spent significant dollars on their ECM systems, they've come to realize one thing. Content management systems are great at being repositories of information, yet individual employees still struggle to find the exact document they are looking for – even if they know it's in the ECM system. In other words, finding information can be a painful process.

Which leads us to the latest thinking from AMR Research, which provides comprehensive research and advisory services for supply chain and IT executives. Jim Murphy, Research Director for Knowledge Management at AMR Research, is looking at effective search as the missing element of a content management solution. While many content management systems have a built-in search feature, the capability and relevance of this functionality is typically not up to par. Murphy has been talking to many enterprises who are increasingly looking to separate enterprise search solutions to provide high quality search across not only their ECM system, but across other major repositories in their companies as well.

One such enterprise Murphy has spoken to is Mercer. As a global services company in 180 cities and 40 countries, Mercer has 19,000 employees, many of whom need to access information instantly to effectively serve their clients. Their business depends on leveraging intellectual capital and sharing best practices. So even though their intranet linked to Livelink, an ECM system which stored 1.5 million documents, there was no comprehensive search tool spanning all of the companies. After evaluating many different search technologies, Mercer made the choice to bring in the Google Search Appliance to provide universal search across their intranet.

As Haroon Suleman, Mercer's Lead Enterprise Architect for enterprise search, explains, "The Google Search Appliance won hands down. The fact that the Google Search Appliance provided a bridge to Livelink, and can provide future SharePoint connectivity if needed, was a major selling point."

Both Murphy and Suleman will join us on Thursday, October 8 for a webinar titled "Search: A Vital Element of an ECM Strategy." Murphy will present AMR's views on the ECM and enterprise search space, and Suleman will share the Mercer story, discussing Mercer's business needs, needs behind enterprise search, and specific metrics from users on how the Google Search Appliance has been increasing productivity. Register for the webinar and join the conversation – and the question and answer session at the end of the session.

Thursday, October 8, 2009
11:00 a.m. PDT / 2:00 p.m. EDT

Maybe ECM systems need good search too, after all.

Posted by Vijay Koduri, Google Search Appliance team
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Editor's Note: We're pleased to welcome John Calvert, Technology Learning Facilitator and Google Certified Teacher from Clarkstown Central School District, as our guest blogger today. Calvert's post describes how his district has created a collaborative curriculum portal for teachers using Google Apps Education Edition. You can also read or download a case study about Clarkstown Central School District's full Google Apps deployment.

As in most districts, the Clarkstown Central School District curriculum is a living document. We tweak our maps each year, based on student and teacher experience, but communicating these changes to our 800 teachers has always been a logistical nightmare. Even though we have a web based mapping system, our faculty often worked from old copies printed in binders. For most teachers this was the easiest way to work and there wasn't a compelling value add from the old mapping system to change their practice. Google Apps has added this incentive by helping us create a space that is collaborative, purposeful, and always current. The result is a change that has connected our teachers to the map and each other.

Clarkstown Central School District is a central district pulling students from several communities located 20 miles north of New York City. We have 14 schools, ranging from kindergarten to twelfth grade, employ roughly 1700 people, and educate nearly 10,000 students. The district has made a recent commitment to prepare our students for the technology rich future they will inherit. We decided that Google Apps would be a key tool to leverage this goal. We wanted to extend past the tech savvy and tech willing teachers, to the users who would not be your typical technology teachers. We needed buy-in from teachers and administrators to make sure a roll out of this scale would be successful.

With this in mind, we decided to use something of real value to our community - in our case, a curriculum resource portal that was created with Google – as the first step in transitioning toward a new technology platform.

We introduced Google Calendar first because it was easiest for the majority of users to understand. The big desk planners teachers are familiar with do not facilitate collaboration with colleagues and can only be used when you're literally standing in front of them. Google Calendar solved these common teacher problems.

We also created centrally controlled calendars that teachers could add to their own, making life easier. Then, we created curriculum scope and sequence calendars. This let, say, a 5th grade teacher turn on the curriculum calendars and plan lessons for the month based on where they should be in the curriculum. Clicking on a curriculum event provides and overview of the content and a link to the resource site page for that unit.

Each curriculum area for each grade level has a resource site organized by unit. The unit pages are linked to the appropriate calendar events in Google Calendar. These pages display the curriculum which is fed directly from the mapping software. The pages also organize links, documents, and other resources. Some documents are shared across multiple grades and units from Docs. When the original is changed, each linked unit updates automatically. Other sites are created to support professional development in the district.

Most importantly, teachers are now creating unit plans and other resources collaboratively using Apps; these contributions are also shared in the resource sites.

So far, the project has been a resounding success. We started with the elementary curriculum and will be expanding the project to the secondary grades this year. The initiative has "won over" our administrators and teachers. Our faculty is more connected to the curriculum than they have ever been. The work we have done has inspired many of our teachers to bring Google Apps into their teaching. In response to this enthusiasm, we are introducing our Student Apps portal this Fall.

If you'd like to hear more about how K-12 school districts like Clarkstown Central are using Google Apps to save IT resources and encourage district-wide collaboration, please join us at this upcoming webinar:

Google Apps Education Edition at Maine Township High School District
Tuesday, October 6, 2009
11:00 a.m. PDT (GMT -07:00, San Francisco)

Have questions for the Maine Township and Google Apps teams? Submit them here.

Posted by Dana Nguyen, Google Apps Education Edition team

Learn more about what's possible for your school with Google Apps Education Edition.
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Editor's Note: We're pleased to welcome Robert Diveley, Executive Director of Operations at Columbus State University's Office of Information and Technology Services, as our guest blogger today. Robert's post describes how his school has provided real-time access to student information using Google Mobile Apps.

Columbus State University, located in Columbus, Georgia, started using Google Apps Education Edition in early 2009 and has since successfully implemented Gmail, Google Calendar, Google Sites and Google Video on campus. One challenge for our university, as with many others in today’s economy, is that student enrollment continues to rise while budgets remain flat. Accordingly, it's been pretty tough for us to keep pace with the IT demand.

We recently surveyed our students and learned that, no surprisingly, they strongly preferred to communicate with our school via cell phone andPDA . So we thought that we could get ahead of the curve by offering information live on these devices, allowing our students access to the latest information available and being able to avoid lines and other communications slow-downs, especially at the beginning of new terms.

To solve our problem we looked to Google for guidance on how to interface Google Mobile Apps with our Student Information System. We began our development process using the tools provided through Google’s online developer kit and even enlisted some Columbus State University students to take part in the project by taking advantage of the Android for Beginners group.

Thanks to this integration, the information we are now able to provide in real-time from our Student Information System onto cell phones and PDAs includes:
  • Student Account Information – amount owed, refund available, holds on account
  • Student Scholastic Information – GPA, adviser contact and grades
  • Student’s Individual Schedule of Classes
  • Required Documents – Financial Aid, Immunization
  • University Activity Schedule
  • University Sports Schedule
  • Shuttle Bus Schedule
  • Campus Map


We've included two screen shots displaying what students can see on their mobile devices below:

We foresee that the use of Mobile Apps will add to our customer service capabilities and allow students to more easily find information that might otherwise require phone calls or lines. Our ultimate goal is to duplicate all of the services that we now provide to students through our university portal. By doing so students will literally have all of our services on hand at all times.

As you can see, delivering this information on a mobile device makes everything easier for our students and proactively addresses frequently asked questions, helping students successfully take charge ofthier own issues and needs.

Robert Diveley, Executive Director of Operations
Office of Information & Technology Services, Columbus State University

Posted by Miriam Schneider, Google Apps Education team

Find customer stories and product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.

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We know that businesses want website search solutions that are easy to implement, require little maintenance, and consistently return the best search results, without requiring time-consuming manual refinements. We also know that there can be times when businesses want additional control over the search they offer on their websites. That's when two important features in Google Site Search come in handy: "top result" and "date biasing." We want to highlight those today.

Google Site Search lets you customize search results in several ways to make sure items you want featured reach the top of the results list. With top result biasing, you can target the top search results from specific sections of your website (such as your product catalog or newsletter sign up page) to make sure visitors can find the most relevant pages within your site.

Site admins can also choose to organize search results based on the age of the documents with something we call date biasing. If you want to make sure that, say, a new PDF makes it to the top of the results rather than an outdated version, you can switch on date biasing and decide the level of influence (low, medium, high or maximum) so visitors can easily find the most recent version.

These are only two of the suite of customization features that are available with Google Site Search. To learn more, visit google.com/sitesearch.

Posted by Anna Bishop, Google Enterprise Search team
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Editor’s note: Brent Hoag is Senior Director, IT for JohnsonDiversey, formed when Johnson Wax Professional acquired DiverseyLever. Its focus is on providing products to commercial businesses for food safety, housekeeping, and industrial cleaning. Throughout its history, the company has been dedicated to leadership in environmental issues, health, and safety. You can read more about the company's work in these areas in the post we shared a few days back.

Please join Brent and members of the Google Enterprise team for a live webcast this Thursday, September 17, at 2:00 p.m. EDT / 11:00 a.m. PDT.

When we first decided to switch to Google Apps from Lotus Notes/Domino, we planned on using a typical IT deployment process. As a global company, JohnsonDiversey (JDI) conducts "go-lives" in its IT environment almost weekly, and therefore we are all old hands at managing rollouts to achieve a smooth technical transition and minimize business disruption.

Given that Google Apps would impact all of our 12,000 global users spread across 168 locations and 70 countries, we made two assumptions. First, we thought a phased migration would be best. We planned to migrate employee data and continue to support our two legacy local email clients at the same time. Second, we’d staff a command center to handle the flood of calls from employees trying to learn the new system.

Both assumptions proved totally wrong.

As we delved deeper into our migration planning and learned from our early adopters, we realized that we would be better off using a big bang approach. One major reason is that getting everyone onto a single system faster reduces the largest pain of having co-existence of two systems for any amount of time.

Google Apps is helping JDI, as a global company, communicate and collaborate better from a single platform. Under our old Lotus Notes/Domino system, even simple tasks like booking meetings were difficult, because employees could not easily see the details of someone's availability, an agenda or other participants. People’s inboxes were also filling up when they were traveling. With Google Apps, we realized we would solve many problems at once (read Part I of our story here).

What did we actually end up doing? We provided Apps to early adopters who became business champions – and ultimately helped others if they ran into issues. We decided to support only the web interface and provided early access prior to go-live to mitigate login issues. We also provided tools for self-service migration and put up a Google Site providing a centralized point of information. We offered global deployment support for the first two days after go-live.

Since deploying, we've received some nice feedback and results:
  • one employee told us "this is the first project that IT did for the users rather than to the users"
  • our help desk volume has substantially dropped from our legacy steady state call volume and most of the questions are "how-to"
  • our department has more time to work on strategic initiatives
You can watch a bit more about our success with Google Apps here:



Moving 12,000 people over to any new solution can be daunting – but it can also be painless. We found that out the easy way. We would be happy to share our experiences with you. Join us for a webinar:

Migrating 12,000+ users from Lotus Notes/ Domino to Google Apps in 48 hours
Thursday, September 17, 2009
2:00 p.m. EDT / 11:00 a.m. PDT

We'll share our story and be happy to answer your questions.

Brent Hoag, Director, IT, JohnsonDiversey

Posted by Serena Satyasai, The Google Apps team

Find customer stories and product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.
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Earlier this morning, you may have seen Google's Data Liberation announcement, which stemmed from our core belief that it ought to be easy for users to move their data into or away from Google's cloud.

This principle not only applies to individual users, but also to businesses, schools and other organizations that choose Google Apps to provide better tools at a fraction of the cost of traditional solutions. It should be easy to bring legacy data into the cloud, share data between Google Apps and other IT infrastructure, and get data out of the cloud if it ever makes sense to stop using our service. I invite you to read more about Google Apps data portability on the Data Liberation site.

And while we're on the topic of data portability, stay tuned here for information about moving content to and from Google Sites. We're looking forward to sharing more about this with you soon.

Posted by Brian "Fitz" Fitzpatrick, Engineering Manager

Get timely updates on new features in Google Apps by subscribing to our RSS feed or email alerts.
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Editor’s note: John Matthews is Senior Vice President of Corporate Affairs and Director, Office of the President, for JohnsonDiversey. The company is a global provider of commercial cleaning, sanitation and hygiene solutions and serves customers in the lodging, food service, retail, health care, and food and beverage sectors. One of four companies founded by the Johnson Family, JohnsonDiversey is located in Located in Racine, Wisconsin and has a long-standing history of dedication to environmental, health, and safety leadership.

Our CEO, Ed Lonergan, has challenged all employees to live by strong sustainability principles in everything they do. Last spring, we migrated over 11,000 global employees to Google Apps from Lotus Notes/Domino and Microsoft Outlook, moving us 73 tons closer to our goal of achieving an 89,000-ton reduction in carbon emissions by the year 2013. When we achieve our 89,000-ton reduction in carbon emissions, it will place us back at where we were in 2003, even as we continue to grow our business and add additional resources.

In addition, optimizing our IT infrastructure by moving to Google Apps has allowed us to decommission eight servers and avoid buying four more. As we reduce this reliance on hardware, we also gain a better and easier messaging and collaboration platform.

Google’s innovation in data center design and maintenance means that Google achieves more energy efficiency than our company could on its own – and Google’s commitment to carbon neutrality also reinforces our goals as a member of the World Wildlife Fund's Climate Savers program. The alternate IT solution would have increased our server count by 12, more than doubling our server count. This would have raised our CO2 emissions by 111 metric tons.

Beyond helping JohnsonDiversey achieve sustainability goals, Google Apps also helps us better communicate and collaborate. Our employees and contractors speak more than 26 languages across approximately 170 locations in 70 countries. Now, we all have the ability to literally work off the same page – wherever we are – with tools like Google Docs and Google Sites.

We also avoided significant capital outlays in upgrading from our on-premise Lotus Notes/Domino solution while improving our internal service levels with Google's commitment to be up and running 99.9% of the time.

Environmental stewardship is not only the right thing to do. It also makes good business sense. Our choice of Google Apps is a case in point. It's helped us reduce costs and advance our IT efficiency. If your enterprise is striving to reduce its environmental footprint and streamline IT infrastructure, hear how we did it at a livewebcast featuring our IT team.

You can learn more about our company and our use of Google Apps here:



Our IT team will host a live webcast next week on Thursday, September 17, 2009, 2:00 p.m. EDT / 11:00 a.m. PDT on how Google Apps is helping us meet both our sustainability and business goals.

We'll also share perspectives from our IT team on the deployment in a blog post we'll publish next week (update: now published).

John Matthews, SVP, Corporate Affairs
Director, Office of the President, JohnsonDiversey

Posted by Serena Satyasai, Google Apps team

Find customer stories and product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.

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The conversation around enterprise search often centers on advanced refinement options, visualization, U/I design elements, and so on. Of course, these are all important nuances – and things we are working to evolve – but what seems to be lost is the focus on the real goal of search: delivering relevant results. Within an enterprise, users ultimately want the confidence that they'll get the result they're seeking, right there on top, regardless of how the results interact with advanced options.

Today, we're showcasing the value of relevance and introducing our latest Enterprise Labs tool, Side-by-Side search. The concept is simple: let's say you want to compare the relevance of two separate search engines across the same body of data.

For instance, you might want to compare the results you get from your existing search solution with what you get from the Google Search Appliance (GSA). You might want to compare two different back-end settings for the GSA, or two different solutions altogether. As shown below, Side-by-Side shows your users two panes on their screen, each containing a unique set of results – hence, "side-by-side." Users can then compare the results and vote on which set they prefer.

Side-by-Side makes it easy to test the GSA with other enterprise search engines, ensuring people in the workplace can get the highest-relevancy results and bringing Google.com search quality to the enterprise.

If admins want to conduct a full relevance test for results of multiple search queries, they can feed in whatever queries they'd like to test. All of the Side-by-Side administration can be done with a simple web interface, and admins can anonymize each panel, so users don't know which search engine or setting powers which set of results. Essentially, admins can now test any search products they want and provide their organization with the setting or solution that employees rate highest.

If you're already powering search with a GSA, download Side-by-Side and test your results. You can also check out our ROI JumpStart offer, which helps get companies up and running with the Google Search Appliance quickly and with professional support.

Ultimately, no matter what you're searching, relevant results are the critical outcome.

Posted by Cyrus Mistry, Mistry, Product Manager, Google Enterprise
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On the heels of the June Google Search Appliance (GSA) 6.0 release we're announcing an upgraded suite of GSA Connectors – including connectors to integrate offline company data with information stored in the cloud. GSA Connectors make it possible to connect the GSA with popular content management systems and other repositories, so that users can easily find the information they are looking for in a single page of unified search results, wherever it resides within the company.

Ultimately, GSA Connectors make companies more agile, so they can increase the Return on Information on thier investment in ECM, CRM, and other content management systems. Check out some of our GSA customers, including Mercer, Honeywell, and Sunnybrook, to see how they are benefiting from using GSA Connectors.

With the upgraded Google Search Appliance Connectors, we now have a simplified and more robust connector framework that can search content anywhere. First, we're excited to announce our Enterprise Labs release of the GSA Connector for Salesforce, the world's most popular CRM system.

With this connector, the GSA can search all content in Salesforce, providing sales, marketing, and customer support personnel instant access to the information they need every day. Additionally, given that the GSA already searches content in Google Apps, and now searches Salesforce, our customers know our unrivaled commitment to searching content wherever it reside – on-premise, or in the cloud.


In addition, we have new updates and features for each of our connectors to the popular content management systems - including ones forSharePoint, Livelink, FileNet, and Documentum. Specifically, the SharePoint connector supports batch authorization and multiple site collection, and we've even added the much-requested 64-bit Windows support.

Additionally, with the Google Search Box for SharePoint, the GSA can power the search box within SharePoint, so users obtain a unified set of results from across their organization, including from repositories outside of SharePoint.

Multiple connectors now support more recent versions of the content systems, such as the Documentum connector now supporting v6.5, or the FileNet connector now supporting v4. Across the board, we've simplified configuration and reduced the footprint, making the lives of administrators even easier. GSA customers can access the latest connectors at our support site here.

As information architectures get more complex, and increasingly leverage information in the cloud, our philosophy remains the same - to provide our customers with a simple, powerful mechanism for securely searching all content and increasing your return on information.

Posted by Jeff Ling, Product Manager, Google Enterprise
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What do Fairchild Semiconductor, Hamilton Beach, JohnsonDiversey and Valeo have in common? Together they migrated nearly 50,000 Lotus Notes users to Google Apps.

Today we're making it easier for Lotus Notes users to switch to Google Apps. We're releasing a new tool, Google Apps Migration for Lotus Notes, that migrates mail, calendar and contacts quickly and easily. The tool is a native Notes application and key features include:
  • Easy deployment Centrally administered server side migration process. No user intervention needed
  • No downtime Users can continue to use Notes even during the migration process. After they're migrated, Gmail will open Notes links in Lotus Notes
  • Global efficiency Migrate multiple offices simultaneously or separately. Assign administration controls at the organization and the office level as needed
  • Trackable reports Centralized event logging to manage & monitor migration across any number of Domino servers and sites
See it in action in this short video:
These features and more make Google Apps Migration for Lotus Notes a simple and complete way to quickly switch your users to Google Apps. JohnsonDiversey used the tool in its recent migration of 10,000 employees, and the video below captures CIO Brent Hoag's satisfaction with the deployment process.

Google partner CapGemini relied on the tool to migrate Valeo, a 30,000-employee automotive supplier. As CapGemini IT Project Lead Philippe Bonnemains says, "We used it for Valeo and for several other enterprise customers. Google Apps Migration for Lotus Notes is clearly a great solution for Notes-based companies that want to quickly and efficiently provide users with continuity of mail archives, contacts and calendars, while moving to Google Apps."
If you'd like help with the migration process, or with overall project planning, deployment and training, several Google partners are ready to provide products and services to address your specific needs. If you're thinking about migrating your Domino applications to the cloud, this migration whitepaper will help guide your analysis.

If you're considering switching your users from Lotus Notes to Google Apps, talk to our sales team or sign up for a trial now. Or, if you're already a Google Apps Premier or Education Edition customer and want to migrate today, you can can learn more or download the migration tool here.
Posted by Chris Vander Mey, Senior Product Manager, Google Enterprise

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We're passionate about learning here at Google and always revel in the innovations that educators drive when they work with Google Apps. To share some of the latest innovations we've seen in this arena, we're hosting a free, live educational webinar to show the power of Google Apps Education Edition. In this session you'll hear directly from Arizona State University, the first school to deploy Google Apps Education Edition. Learn about their 2006 decision to go with Google Apps, the results they've seen so far, and their future plans for working and teaching with Google Apps. Details follow:

 Google Apps for Education
Thursday, June 25, 2009
10:00 a.m. PDT / 1:00 p.m. EDT

We hope you'll join us to learn how Google Apps can help institutions like ASU save money and IT resources, all while making it easier for teachers to innovate and for students to learn and work together.

Read today's news about Google in education, and what schools are learning as they start using Google Apps.

Posted by Miriam Schneider, Google Apps for Education marketing team

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We built Google Apps Sync for Microsoft Outlook to make it as easy as possible for people who love Microsoft Outlook to continue to use it when their company switches to Google Apps. In developing the feature, we focused on allowing Outlook users to connect to Google Apps for business email, contacts and calendar. But we also recognized that many people add plug-ins to Outlook for additional features. For that reason, we worked to ensure that as many plug-ins as possible continue to work, like salesforce.com and WebEX.

Unfortunately, some plug-ins don't yet work with Google Apps Sync for Microsoft Outlook, and we wanted to take this opportunity to highlight a few of the more common ones:
  • Microsoft Office Outlook Connector
  • Acrobat PDF Maker Toolbar
  • Outlook Change Notifier
If you would like to continue to use these plug-ins, uninstall Google Apps Sync for Microsoft Outlook, and the uninstaller will re-enable the plug-ins.

We'd also like to highlight another known issue that may be of interest. Programs that interact directly with the Outlook data file, including Windows Desktop Search and PGP.com's encryption plugin, don't currently work well with Google Apps Sync for Microsoft Outlook.

Windows Desktop Search will not properly index Google Apps Sync data files, so in order to stop indexing from running indefinitely, the Google Apps Sync installer disables it. We recommend using the default Outlook search.

If you want to re-enable Windows Desktop Search for your Outlook data files, you can uninstall Google Apps Sync. If you are using Google Apps Sync version 1.0.22.1945 or lower, you must first install the latest version and then uninstall Google Apps Sync to re-enable indexing.

You can find more information about what's different in our help center. We're working with Microsoft and other partners to help fix these issues and support additional Outlook features like multiple calendars. We'll keep you posted on our progress.

Posted by Chris Vander Mey, Senior Product Manager, Google Apps
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Editor's Note: We're pleased to welcome Ron Brister, Senior Manager of Global IT Operations, and Arron Privatsky, System Administrator, of Serena Software as our guest bloggers today. Serena Software, a leading provider of software to accelerate application development, helps IT departments keep pace with the demands of the businesses they support. Serena’s tools automate software development processes and help business users create powerful mashups – without requiring any coding. Serena is a privately owned company with 29 offices in 14 countries and 800 employees. Founded more than 25 years ago, Serena has more than 15,000 customers including 96 of the Fortune 100.

Serena Software recently selected Google Apps Premier Edition for its messaging and collaboration needs, saving more than $750,000 and countless IT hours. Members of Serena Software will be on hand next Thursday, June 18, to talk about that experience in a live webcast. Register here.

My name is Ron Brister, and I’m Senior Manager of Global IT Operations at Serena Software. I'm here with Arron Privatsky, System Administrator for Serena. Serena is a leading provider of software to accelerate application development. Because we are software experts, it’s no surprise that we are always looking for the best solutions.

For us, it was becoming increasingly clear that our messaging infrastructure was lacking. Inbox storage space was a constant complaint. Server maintenance was extremely time-consuming, and backups were inconsistent. Then we found that – calculating additional licenses of Microsoft Exchange, client access licenses for users, disaster recovery software, and additional disk storage space to increase mailbox quotas to 1.5GB – staying with our existing provider would have cost us upwards of $1 million. That was a nearly impossible number to justify with executives.

We thought about replacing our on-premise solution, but to tell the truth, we were skeptical. I, personally, had been a Microsoft admin for 15 years, and Microsoft technologies were ingrained in my thought processes. But Google Apps provided many pluses: Gmail, Google’s Postini messaging security software and 25 GB of mailbox space, as well as greater uptime and 24/7 phone support.

Apps also offered reliable mobile access and included other Google productivity and collaboration applications, such as Google Docs for word processing, spreadsheets and presentations – all at $50 per user per year. The cost savings would amount to a whopping $750,000 per year. All this added up to the ability to save the company money and to transition to a more advanced, flexible infrastructure.

Once we selected Google Apps, we decided on a “Big Bang” migration. Employees would switch over on their own, migrating their old emails to Gmail if they chose to, or simply starting with a clean inbox. We did not support local email clients, opting to support only the Gmail web interface through Mozilla Firefox to best accommodate the company's mixed Linux, Mac and PC environment.

We also enlisted four small groups of early adopters who would try the Google solution first, and then assist IT and support their peers during the full-scale migration. We used a lot of Google’s existing support documents to help us during the migration.

The overall move to Google Apps took all of six hours. We waited for the phones to ring, but all we heard was silence – in fact, we sat there playing meebo for quite a while – and still, nothing happened. We cut the cord all in one stroke to avoid the hassle of living in two environments at once. We made the switch globally, all in one day – and, due to the advantages of this cloud computing solution, we’ve never looked back.

I expect that what I am saying is probably setting off a lot of questions in your head. We welcome you to join us for a live webcast to learn more:


Thursday, June 18, 2009
1:00 p.m. EDT / 10:00 a.m PDT / 5:00 p.m. GMT

We'll give you more details and take questions on our recent switch to Google Apps. We hope that you'll join us.


Posted by Serena Satyasai, Google Apps team

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For many businesses, switching to a new email and calendar platform can seem like a daunting task. What about the technical issues? What about getting users on board? Well, for businesses that want to quickly take advantage of all the benefits and innovations of Google Apps, we have great news.

Today, we're announcing the launch of our new Google Apps Deployment for Enterprise site, which we built using Google Sites. On the site, we've gathered several resources to help businesses make the move to Google Apps faster and easier. Businesses with many employees and complex IT environments, in particular, will find these time-saving resources useful in managing the transition to Google Apps.

The site's resources are grouped into two categories: deployment planning and user adoption. The planning resources help IT administrators, project planners, and others become familiar with all the Google Apps features and tools available, determine a deployment strategy, and track deployment activities.

We also describe our Google Guides Program, a peer-to-peer technical support methodology, which can make your deployment easier. Whether you choose to handle deployment entirely in-house or enlist the aid of a Google Solutions Provider, we think you'll find these planning resources essential for understanding the deployment process and ensuring a successful outcome.
At Google, we believe that better communication leads to better results, so we've also designed a host of user adoption resources to make it easier for businesses to communicate to their users. For example, our communications and quick-start templates can be quickly customized based on both the platform from which users are migrating (Microsoft Outlook or Lotus Notes) and the features being enabled, and our eLearning videos can help users get up to speed at their own pace.

Here's a look at our current set of resources:


But this is just the beginning. We'll continue to add new resources to the site and enhance the material that's already there. We developed many of the site's resources by working closely with some of our Enterprise customers, and we want to continue in that spirit of cooperation. We'd especially like to hear about your best practices and new approaches to making a Google Apps deployment faster and easier.

So check out our new deployment site and send your feedback and ideas to deployment-site-feedback@googleapps.com.

Posted by Matt Ceglia, Technical Writer, Google Enterprise

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Over the last year, we've had a razor sharp focus on making it as easy as possible for businesses to deploy Google Apps. In the last few months you've seen some of the results, from offline Gmail to user directory synchronization to full Blackberry® interoperability.

Today we're excited remove another key barrier to enterprise adoption of Google Apps with Google Apps Sync for Microsoft Outlook. Google Apps Sync for Microsoft Outlook lets you use Microsoft Outlook seamlessly with Google Apps Premier or Education Editions.

Many business users prefer Gmail's interface and features to products they've used in the past. But sometimes there are people who just love Outlook. For them, we've developed Google Apps Sync for Microsoft Outlook. It enables Outlook users to connect to Google Apps for business email, contacts and calendar. And they can always use Gmail's web interface to access their information when they're not on their work computer.

Key features include:
  • Email, calendar, and contacts synchronization. For email, the plug-in uses the offline Gmail protocol, which is much faster than IMAP or other methods.
  • Free/Busy lookup and Global Address List functionality, which makes it easy to schedule meetings with your colleagues, regardless of whether they use Outlook's calendar or Google Calendar.
  • A simple, two-click data migration tool which allows employees to easily copy existing data from Exchange or Outlook into Google Apps.
Watch it work in this 3 minute video:

Here's what the IT execs at Genentech and Avago have to say about using this capability:



Three key service providers – NuVox, Netfirms and IKANO – have already begun offering Google Apps Sync. NuVox, a leading telecom provider in the Southeast and Midwest, sees "an incredible response to Google Apps from [our] customer base," says CEO Jim Akerhielm. "We’re excited that Google Apps Sync helps our customers stop running Exchange and spend more time focusing on their core business."

Netfirms, which powers 1.2m websites in the U.S. and Canada, is launching Google Apps to their customers in concert with Google Apps Sync. George Mitsopoulos, V.P. of DNA Mail (an IKANO company) says, "Google Apps Sync gives our customers even more options while minimizing our deployment effort. It's 'install, launch and you're ready to go.'"

If your business hasn't started using Google Apps yet, you can learn more about Google Apps Sync for Microsoft Outlook. If you already use Google Apps Premier or Education Edition, go ahead and give the plug-in a try.

Posted by Eric Orth, Software Engineer, Google Apps team

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