New controls for displaying sender attribution for shared mailboxes
Tuesday, January 7, 2020
For end users, there’s a new setting in Gmail where you can specify what information is included in the email header of messages sent by delegates.
For admins, there’s a new setting in the admin console that allows you to hide all attribution for shared mailboxes in your domain or organizational unit (OU). This will override and disable the user setting in Gmail.
Admins and end users
Or, if you use an info@company.com mailbox to communicate with customers, customers will view all responses as equally valid, without knowing whether they were sent by sally@company.com, or jim@company.com.
With these new settings, you can now control and customize how attribution is handled for your domain, by OU, or on an individual user level.
Settings for Mail Delegation in the Admin console
End users: Sender attribution is ON by default. You can view and set sender attribution parameters by going to Settings > Account > Grant access to your account in Gmail. If your admin has hidden sender attribution for your domain or OU, no action can be taken.
End user settings for sender attribution in Gmail
If disabled at the OU or domain level, end users can take no action in Gmail
- Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on January 7, 2020
- Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on January 7, 2020
- Available to all G Suite customers