More call performance data in the Google Voice audit logs
Tuesday, May 30, 2023
In addition to the information already captured in Voice audit logs, such as date, call source and call destination, you’ll see specific per-call performance information, including:
- Round Trip Time
- Packet Loss per 1000
- Jitter
This supplementary data can help you identify and troubleshoot potential network issues impacting call quality across your organization.
- Admins: You can view Voice audit logs in the Admin console by going to Reporting > Audit and investigation > Voice log events. Visit the Help Center to learn more about Voice log events and Troubleshoot Google Voice call quality.
- End users: There is no end user action required.
- Rapid and Scheduled Release Domains: Extended roll out (potentially longer than 15 days for feature visibility starting on May 30, 2023.
- Available to all Google Workspace customers who can use the security investigation tool:
- The Security investigation tool is available to Enterprise Plus, Education Standard, and Education Plus.
- Admins with Cloud Identity Premium, Enterprise Standard, and Education Standard can also use the investigation tool for a subset of data sources.