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What’s changing
You can now replace your background with an image in Google Meet. You can either use Google’s hand-picked images, which include office spaces, landscapes, and abstract backgrounds, or upload your own image.




Who’s impacted

End users

Why you’d use it

Custom backgrounds can help you show more of your personality, as well as help hide your surroundings.

Additional details
We recently launched the ability to filter out disruptive background noise and blur your background in Google Meet. Together, these features reduce audio and visual distractions, and help ensure more productive meetings.

Virtual backgrounds work directly within your browser and do not require an extension or any additional software. At launch, they’ll work on ChromeOS and on the Chrome browser on Windows and Mac desktop devices. Support on Meet mobile apps will be coming soon; we’ll announce on the Google Workspace Updates blog when they become available.

Getting started
Admins: At launch, there will be no admin control for this feature. Admin controls to select which organizational units can use custom and preset backgrounds for meetings they organize will be introduced later this year. We’ll announce on the Google Workspace Updates blog when they’re available.

End users: This feature is OFF by default. Visit our Help Center to learn more about how to change your background on Google Meet.




Rollout pace
  • Rapid Release domains: Gradual rollout to eligible devices (up to 7 days for feature visibility) starting on October 30, 2020
  • Scheduled Release domains: Gradual rollout to eligible devices (up to 7 days for feature visibility) starting on November 6, 2020

Availability
  • Available to Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers
  • Available to users with personal Google accounts
  • Selecting your own picture is not available to participants of meetings organized by Education and Enterprise for Education customers
ResourcesRoadmap
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Quick launch summary
You can now set yourself as “away” in Chat in Gmail.

When you set your status to away, you will show as offline to others, even when you’re active, helping you to focus solely on your work uninterrupted.

New presence menu in Gmail


Set your status as away on Gmail mobile apps


For domains that still use chat in classic Hangouts, disabling the “Show when you were last active” setting will now show you as away in Chat.

This feature is rolling out to Gmail on the web and the Gmail iOS app. It will be coming soon to the Gmail app on Android. We will post on the Google Workspace Updates blog when this rollout begins.

Getting started

Rollout pace
Availability
  • Available to Workspace Business Starter, Business Standard, Business Plus, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers
  • Not available to Workspace Essentials and Enterprise Essentials customers
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What’s changing 
We’re changing the default editing mode for Microsoft Office files in Google Drive on the web. Now, when you double-click on an Office file, it will open directly in Office editing mode. 

Previously, double clicking would open a preview of the document, from which users could choose whether to open in Office editing mode or download the file. You can still use the preview mode by right clicking the file and clicking "Preview,” or by pressing ‘P’ on the keyboard while double clicking the file. 



Who’s impacted 
End users 


Why it’s important 
This change makes it quicker to open and start editing documents. Users can directly edit, comment, and collaborate on Office files using the familiar interface of Google Docs, Sheets, and Slides, with changes automatically saved to the file in its existing Office format. 


Additional details 
Note that: 
  • This change will apply to all compatible Office file types, including .docx, .doc, .ppt, .pptx, .xls, .xlsx, .xlsm 
  • Password protected Office files will not open directly in Office editing mode. These files will continue to open in Preview mode. 
  • If the “Office Editing for Docs, Sheets & Slides” Chrome extension is installed, we will redirect to the extension and not to Docs, Sheets, or Slides. This is the same as if you select “Open with” today. 


Getting started 
  • Admins: This feature will be ON by default. There is no admin control for this feature. 
  • End users: This change will take place by default when opening compatible Office files in Drive on the web. You can still use the preview mode by right clicking the file and clicking "Preview," or by pressing ‘P’ on the keyboard while double clicking the file. Visit the Help Center to learn more about working with Office files in Drive. 
Rollout pace 
Availability 
  • Available to Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers, and users with personal Google Accounts 
Resources 
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What’s changing 
We recently announced that G Suite is now Google Workspace: everything you need to get anything done, all in one place. 


As part of our effort to tailor offerings to meet distinct customer needs, we’re expanding our Customer Care portfolio to include a new level of service: Enhanced Support. Designed for customers who need fast, advanced, and complete support, it offers accelerated response times, advanced product knowledge and Third-Party Technology Support. Enhanced Support is included with Enterprise Essentials, Enterprise Standard, and Enterprise Plus editions. 


Customers can contact sales for more details on purchasing Enhanced Support separately. 


Who’s impacted 
Admins 


Why you’d use it 
Enhanced Support offers: 
  • An accelerated Support experience, available 24/7. For Priority 1 cases, customers can expect a first meaningful response within one hour; for Priority 2 cases, they can expect a response in four hours. 
  • Intelligent triaging. This ensures that cases are routed directly to technical experts who have advanced product knowledge and training, as well as additional tools to provide complete support. 
  • Third-Party Technology Support: Enhanced Support can help customers leverage the many third-party integrations available on Google Workspace. This includes, assistance with application set-up, configuration, and troubleshooting. 

Additional details 
There are now three levels of service available to customers. Each has a different combination of speed and services based on business needs: 
  • Standard Support: Included with Business Starter, Business Standard, and Business Plus editions, Standard Support offers 24/7 technical support, with a four-hour response time for the highest priority cases. 
  • Enhanced Support: Our new offering, Enhanced Support comes with faster support (a one-hour response time), intelligent triaging, and Third-Party Technology Support. 
  • Premium Support: Launched earlier this year, Premium Support offers the fastest response time, 15 minutes for P1 cases, a named Technical Account Manager, and additional support functions. 
To learn more about our Support offerings, see our Customer Care portfolio. 

Coming in 2021, a support API will be available for Enhanced and Premium Support customers. With the API, you’ll be able to create and manage support cases on a single platform. Stay tuned to the Google Workspace Updates blog for information when this launches.


Getting started 

Availability 
  • Included with Enterprise Essentials, Enterprise Standard, and Enterprise Plus editions 
  • Available as an upgrade for Business Standard and Business Plus editions 

 Resources 
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Quick launch summary
We’ve added audit logging for several new user events in Google Chat. Detailed audit logging is a critical component in effectively managing secure chat usage within your domain.

The new events include: 
  • Invite sent
  • Message edited
  • Attachment uploaded
  • Attachment downloaded
  • Room member added
  • Room member removed
We’ve also expanded the information included with each audit log. The following additional fields are now populated for all events if they are available for that event:
  • Message ID
  • Room ID
  • Room name
  • Attachment name
  • Attachment hash
  • External room
  • Room history setting
  • Recipient
  • Attachment URL
Note that these additional fields are only available via the Reports API or security investigation tool.

Getting started

Rollout pace

Availability
  • Available to Workspace Business Starter, Business Standard, Business Plus, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers
  • Not available to Workspace Essentials and Enterprise Essentials customers
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What’s changing 
We’re creating a single place to manage web and mobile apps in the Admin console. With the new location, we’ll also be updating the management interface to be more consistent and intuitive. You’ll find this at Admin console > Apps > Web and mobile apps. There, you’ll be able to see configured apps, search apps, add apps, manage user access, adjust settings, and more for: 
You’ll no longer be able to manage apps in the previous locations. However, you’ll still manage the Android available apps and system apps settings in Admin console > Devices > Mobile settings. 


Who’s impacted 
Admins 


Why it’s important 
By reducing the locations you need to use to manage different categories of apps and creating simplified and consistent workflows, it will be quicker and simpler to manage app use and deployment for your organization. 


Additional details
New location for web and mobile apps:


New and consistent experience to add web and mobile apps:


Unified settings and quick controls to view access and manage apps:


Getting started 
  • Admins: Find the new app management location at Admin console > Apps > Web and mobile apps. Visit the Help Center to learn more about managing Android and iOS apps, and SAML apps for your organization. 
  • End users: No end user impact. 
Rollout pace 
Availability 
Mobile app management: 
  • Available to Business Plus; Enterprise; Education and Enterprise for Education; G Suite Basic and Business; and Nonprofits customers
  • Not available to Business Starter, Essentials, and Enterprise Essentials customers.
SAML app management: 
  • Available to Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education, Enterprise for Education, and Nonprofits customers
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What’s changing 
We’re creating reports with recommendations that will help customers proactively understand and protect sensitive content. The reports will show: 
  • How many files in your organization contain sensitive information. 
  • How many sensitive files in your organization have been shared externally. 
  • Insights into the type of sensitive information (e.g. credit card numbers, social security numbers, etc.) in those files. 
Note that a report will be proactively generated for Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus customers on a periodic basis. They do not require any Data Loss Prevention (DLP) rules to be set up in the Admin console. You can turn off the report by going to Admin console > Data Protection > Data protection insights. 

An example of a Data Protection insight report 

Who’s impacted 
Admins 


Why it matters 
Protecting your company’s confidential data is critical. DLP supports this by giving you control over what users can share, and helps prevent the unintended exposure of sensitive information. 

These new reports will help you understand what sensitive information is stored in your organization, and can help you make more informed decisions to protect it. For customers new to DLP, a report can help you identify the types of sensitive content, such as credit card numbers and tax IDs, that you might want to prioritize establishing DLP policies for. For customers already using DLP, a report can help you identify data types that you may not have authored DLP policies for. 

Enterprise Standard and Enterprise Plus customers also have access to Google Workspace’s DLP systems, which can make it easier to implement chosen DLP policies and create alerts for ongoing monitoring of issues identified in the report. 


Getting started 
  • Admins: 
    • Reports will be produced periodically. When they’re created, links to the report will be sent by email, and an alert will be shown in the Admin console. You can also find the report in the Admin console at Security > Data protection. 
    • Reports will only be accessible by super admins and other admins with the View DLP rule privilege. 
    • You can turn off the report by going to Admin console > Data Protection > Data protection insights. 
    • Visit our Help Center to learn more about managing DLP insights reports.  
  • End users: No end user impact. 
An email which helps admins find and use the report 

Rollout pace 
Availability 
  • Available to Available to Business Standard, Business Plus, Enterprise Essentials (domain verified), Enterprise Standard, and Enterprise Plus customers, as well as G Suite Business customers
  • Not available Available to Essentials, and Business Starter customers, as well as G Suite Education, Enterprise for Education, Nonprofits, and Basic customers
Resources Roadmap 
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Quick Summary 
Google Workspace Add-ons are now available for Google Docs, Sheets, and Slides. Google Workspace Add-ons are already available for Calendar, Gmail, and Google Drive.


Google Workspace Add-ons allow you to use third-party applications within Google Workspace, helping you get work done faster without switching from one app to another. 

Organizations can also create add-ons using Apps Script or alternative runtimes — use the Google Workspace Developer guide for add-ons to learn more about building add-ons. 

Getting started 
Rollout pace 
Availability 
  • Available to Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, G Suite Business, Basic, Education, Enterprise for Education, and Nonprofits customers and users with personal accounts.  
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Update
[October 26, 2020]: Please note that there is now an extended rollout (potentially longer than 15 days) for this feature.

Quick launch summary 
We’re making it easier to manage access requests to Drive files by sending dynamic emails which allow you to respond to the request without leaving Gmail. 

When someone requests access to a Drive file, you’ll receive an email with the access request. Now, Gmail users will be able to manage that request directly from that email, without leaving the message. Specifically, you’ll receive a dynamic email that lets you review the request, choose the access level (e.g. edit, comment, or view), and grant access directly from the email. 

Previously, you had to open the document in a new tab or app to manage the access request. The dynamic email will make it quicker and simpler to manage these requests and control access to your files. It will work for Gmail users on the web, on Android, and on iOS. 

Note that the 'from' address for access request emails is changing with this launch. They will now come from drive-shares-dm-noreply@google.com. 



Getting started 
Rollout pace 
Availability 
  • Available to Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers, and users with personal Google Accounts 
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What’s changing 
We’re launching SmartFill for Google Sheets, which detects and learns patterns between columns to intelligently autocomplete data entry. 


For example, if you have a column of full names, you may want to split it into a column with first names and a column with last names. As you start typing first names into a column, Sheets will automatically look for patterns. If Sheets detects a pattern, it will generate the corresponding formula, and then autocomplete the rest of the column for you. 


We previously announced that SmartFill for Sheets was coming soon. See more details below. 



Who’s impacted 
End users 


Why it’s important 
We hope that SmartFill will make it easier to prepare and use data in Sheets. Similar to how Smart Compose in Gmail helps you write faster with fewer mistakes, SmartFill makes data entry quicker and less prone to error. 


We also recently launched Sheets Smart Cleanup, which uses similar intelligence to help prepare and analyze data in Sheets. By adding new, intelligent features to help automate data preparation and analysis, we hope to empower all users to harness the power of data and quickly make data-backed decisions. 


Additional details 
In addition to using data that’s in a sheet, SmartFill can also use data from Google’s Knowledge Graph. For example, it can use public data to autocomplete a list of countries where a list of cities are located. 


For Enterprise Plus customers, it can also use information from your company’s people Directory to autocomplete data. For example, it can use organization-only data to fill in email addresses for company employees. 



Getting started 
Rollout pace 
  • Rapid Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on October 15, 2020 
  • Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on November 5, 2020 
Availability 
  • Available to Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education, and Nonprofits customers, and users with personal Google Accounts 
  • SmartFill integration with people directory is only available to Enterprise Plus customers. 
Resources 

Roadmap 
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